Why is there an infinite loop in support?

InnukWolf · Feb 1, 2019

1 - I tried to get some help, clicked on xbox support but the FAQ's don't answer my questions, I needed a live agent.

2 - Clicked on the link for a live agent.

3 - instead of a live agent, I get half a dozen questions that do not answer my question.

4 - It gives me a link to talk to a live person.

5 - Link sends me back to support page with link to a live agent.

6 - return to step 2 and repeat.

This is unacceptable. If it is a problem that there are not staff available or that it is outside office hours, it should go to a separate location that suggests to call back during hours or try again when people are available.

I did manage to get in touch with a live TECHNICAL support person, but could not get any agents online to help with a problem in my account. Even after talking to the Technical support agent, they simply gave me a link that AGAIN sent me back to step 2.

:)

InnukWolf

Still sends me back to step 2.

XBF Brad A

Hello Wulf,

Thanks for letting us know the issue has been fixed. I will go ahead and lock this thread as it has been resolved.

Thanks,

Brad

InnukWolf

thank you. Seems the browser was the issue. Firefox was sending me back to the beginning, microsoft edge broke the loop.

InnukWolf

This is one of those things where there needs to be an override where you say "talk to a live person" and there is one to talk to, because none of the options given apply to you.

M3tal Daz3

To contact xbox support go here:
http://support.xbox.com/contact-us

When the virtual agent appears, see other options

Pick a topic in step 2

Step 3 pick contact option

Step 4 Contact us: Contact chat support

Why is there an infinite loop in support?