Why is there an infinite loop in support?

Discus and support Why is there an infinite loop in support? in XBoX on Windows to solve the problem; 1 - I tried to get some help, clicked on xbox support but the FAQ's don't answer my questions, I needed a live agent. 2 - Clicked on the link for a... Discussion in 'XBoX on Windows' started by InnukWolf, Feb 1, 2019.

  1. InnukWolf
    InnukWolf Guest

    Why is there an infinite loop in support?


    1 - I tried to get some help, clicked on xbox support but the FAQ's don't answer my questions, I needed a live agent.

    2 - Clicked on the link for a live agent.

    3 - instead of a live agent, I get half a dozen questions that do not answer my question.

    4 - It gives me a link to talk to a live person.

    5 - Link sends me back to support page with link to a live agent.

    6 - return to step 2 and repeat.

    This is unacceptable. If it is a problem that there are not staff available or that it is outside office hours, it should go to a separate location that suggests to call back during hours or try again when people are available.

    I did manage to get in touch with a live TECHNICAL support person, but could not get any agents online to help with a problem in my account. Even after talking to the Technical support agent, they simply gave me a link that AGAIN sent me back to step 2.

    :)
     
    InnukWolf, Feb 1, 2019
    #1
  2. InnukWolf Win User

    Why is there an infinite loop in support?

    Still sends me back to step 2.
  3. XBF Brad A Win User

    Why is there an infinite loop in support?

    Hello Wulf,

    Thanks for letting us know the issue has been fixed. I will go ahead and lock this thread as it has been resolved.

    Thanks,

    Brad
  4. InnukWolf Win User

    Why is there an infinite loop in support?

    thank you. Seems the browser was the issue. Firefox was sending me back to the beginning, microsoft edge broke the loop.
  5. InnukWolf Win User

    Why is there an infinite loop in support?

    This is one of those things where there needs to be an override where you say "talk to a live person" and there is one to talk to, because none of the options given apply to you.
  6. M3tal Daz3 Win User

    Why is there an infinite loop in support?

    To contact xbox support go here:
    http://support.xbox.com/contact-us


    When the virtual agent appears, see other options

    Pick a topic in step 2

    Step 3 pick contact option

    Step 4 Contact us: Contact chat support
Thema:

Why is there an infinite loop in support?

Loading...
  1. Why is there an infinite loop in support? - Similar Threads - Why infinite loop

  2. Why can’t I use an xfinity 30 day pass on my Xbox. I need my other device to have internet...

    in XBoX on Consoles
    Why can’t I use an xfinity 30 day pass on my Xbox. I need my other device to have internet...: This is a reoccurring issue and Xbox nor xfinity nor Microsoft has addressed it. Can we, all over 500 people with this same problem have it addressed by the aforementioned entities fix this so we...
  3. Why is my halo infinite game not working?

    in XBoX Games and Apps
    Why is my halo infinite game not working?: My Halo Infinite game started downloading like a new game. When the upload finished, i cant play the game. It allows me to enter the game but I cant go past the menu....
  4. Cod infinite warfare legacy will not install past 8.7% why? How can I fix and play?

    in XBoX Games and Apps
    Cod infinite warfare legacy will not install past 8.7% why? How can I fix and play?: I have tried restart, offline and clear local saved. Cod infinite warfare legacy xbox one will not install past 8.7% how can I fix this? 19e2d803-dd6e-4c29-afaa-5b5e59f22ed8
  5. Why is my new COD Infinite Warfare not working on my new Xbox series X

    in XBoX Games and Apps
    Why is my new COD Infinite Warfare not working on my new Xbox series X: I put it in it does not even notice that it’s there 7932aa03-e7a4-4d8e-b039-ca1197129595
  6. Why won't Xbox ban PC hackers in HALO Infinite?

    in XBoX Games and Apps
    Why won't Xbox ban PC hackers in HALO Infinite?: Multiple games where players would have as many points as 8-10 players combined. For example a game of 12v12, 1-2 players using PC mods on the opposing team would have as many kills as an entire...
  7. Why can't I play Halo infinite campaign even with the disc

    in XBoX Games and Apps
    Why can't I play Halo infinite campaign even with the disc: I have purchased a pre owned copy of Halo infinite for my Xbox one. I have installed it fine. Game loads fine but when I try and start campaign from the main menu it says I have to pay for the...
  8. Why is it that when I click to launch Halo Infinite that it'll sometimes launch; yet about...

    in XBoX Games and Apps
    Why is it that when I click to launch Halo Infinite that it'll sometimes launch; yet about...: Why is it that when I click to launch Halo Infinite that it'll sometimes launch; yet about half the time it'll keep from launching? I'm just sitting here staring at the button that should've...
  9. WHY CANT I LOG IN AND PLAY MULTIPLAYER WITH MY DAUGHTER IN HALO INFINITE WITHOUT MAKING A...

    in XBoX Games and Apps
    WHY CANT I LOG IN AND PLAY MULTIPLAYER WITH MY DAUGHTER IN HALO INFINITE WITHOUT MAKING A...: One of the biggest upsets with this **** trash xbox. One thing after another. When i was a kid i played halo and halo 2 with frinds. I recently bought halo infinite and my 9 year old is...
  10. Why can’t me and my brother play cod infinite warfare at the same Time as for the one...

    in XBoX Games and Apps
    Why can’t me and my brother play cod infinite warfare at the same Time as for the one...: It will just load the second one on to get on infinitely on connecting to Xbox live 0eed755a-45fd-49b4-83f3-c0044b90447b