why is the verification not working for xbox?

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Kindly go to Xbox.com to make a new account.

Hope this helps

To Arturo,

I have not got 2 step verification on my account, but the password doesn't work on my xbox. I cannot find a reason as to why, and I've tried all emails accosiated with the account, nothing working. I wonder if it is worth enabling 2 step verification and then creating an app password to see if that will work?

Turning off two-step verification worked for both! Thank you. That doesn't explain why two step verification would suddenly go on the fritz, though. One day it was working fine, then the next... it goes Kaboom!

I turned of two-step verification and it worked fine.

Though i don't really understand why it wouldn't let you have that turned on.

Hi, Matt Guglielmi.

Thank you for posting in the Microsoft Community.



From your description, I understand that when you open the Minecraft launcher, it prompts that a code will be sent to your email, but when you send it, it prompts that the code does not work. I understand your confusion about this problem.



First of all, it is commendable that you can try to solve the problem by yourself through the solutions you mentioned.

Maybe other users can troubleshoot according to the solutions you have tried when they encounter similar problems. Here, please allow me to express my gratitude to you.



Make sure your computer's date and time settings are correct. If the system date and time are inaccurate, it may cause the verification code to not work properly.

Go to the "Date and Time Settings" of the operating system to check whether it matches the actual time, especially whether the time zone is correct.



You can try to clear the cached data of the Minecraft launcher and Microsoft account. The specific steps are as follows:

Open the Minecraft launcher settings and find the "Account" settings, and log out of the current account.

Delete the cache files of the Minecraft launcher, which can usually be found in the AppData folder.

C:\Users\[your username]\AppData\Roaming\.minecraft.

Then, restart Minecraft and try to log in again.

Because the Minecraft launcher usually interacts with Microsoft accounts and browsers, the browser's cache and cookies may affect the reception of the verification code.

After clearing the browser cache, restart the Minecraft launcher to see if it solves the problem.

Disclaimer: The browser automatically saves temporary Internet files to help speed up page loading. Clearing this cache can sometimes solve page display problems. Please back up important data, such as favorites, to avoid data loss.



We look forward to hearing from you!



Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist