Why is the refund limit reached if I haven't refunded anything?

Discus and support Why is the refund limit reached if I haven't refunded anything? in XBoX Games and Apps to solve the problem; When trying to refund a game I had purchased but the request got denied because "Customers are eligible for a limited number of refunds per year, and... Discussion in 'XBoX Games and Apps' started by Ethan Grab, Jan 30, 2023.

  1. Ethan Grab
    Ethan Grab Guest

    Why is the refund limit reached if I haven't refunded anything?


    When trying to refund a game I had purchased but the request got denied because "Customers are eligible for a limited number of refunds per year, and you've reached your limit for this year." But the current account being used hasn't refunded anything in the past 2 years. The game is digital, haven't played for more than 30 minutes. Please reply if there is a solution.

    :)
     
    Ethan Grab, Jan 30, 2023
    #1
  2. OpticRJames Win User

    Why is the refund limit reached if I haven't refunded anything?

    You're welcome. Please let me know if you still have any other concerns.
  3. OpticRJames Win User

    Why is the refund limit reached if I haven't refunded anything?

    Hi, Ethan. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    What I can recommend here is to reply to the email and make an appeal to your request. You will need to explain to them the reason why you want to get a refund and why you should be eligible for it.
  4. Rebecca Helle Win User

    Why is it impossible to speak to anyone at Microsoft???

    Thanks! No email, just a note on the refund status - "denied. Customers are eligible for a limited number of refunds per year, and you've reached your limit for this year."

    I haven't bought anything else this year or asked for a refund.

    I'm within the 14 days but interesting to note the 1.5 hours playing policy!
  5. KindGryphon Win User

    Refund Limit Problem

    I returned a few games in 2023 and I was warned that my refund limit was reached. Even though I haven't made any returns since 2024. but its still warning. There shouldn't be a limit on refunds, I can't force myself to like something. I must try. please refund me
    And this is why there is a refund limit in the first place. Its not so you can refund every game you play and end up not liking.
  6. Loose Juice1 Win User

    How can i get a refund if im not elegible for it

    I didnt even get the coins in the first place, that's why i wanted the refund. I'm not trying to abuse some the refund system or anything. I was clueless to the refund limit.
Thema:

Why is the refund limit reached if I haven't refunded anything?

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