Why is the headset chat mixer locked?

Hi SuperGamer3601,

If they are basic headphones and not headsets, then there are no drivers, but if they are USB headphones with a USB port, you should check the drivers.
Another suggestion would be to try the headphones on another device, whether it's a PC or console, to verify that they work correctly. Something to consider
is damaged ports or the headphones themselves not working, as well as the compatibility of this connector with the console. This would be all the information
I have to offer for you to consider. If it doesn't work, I'm sorry for not being more helpful than ruling out possibilities. Nevertheless, I hope you manage to
solve the problem, and I recommend that you continue researching, as you may not be the only one who has experienced this issue, and you might soon find a solution.

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

Hi Jose,

I've tried all that you have suggested expect the headset driver. I'm only using a pair of earbuds so I don't think there is a driver to update. It's still not working, even after trying a full reset of the console, do you have any other suggestions?

Thanks

Hello SuperGamer3601, my name is Jose, and I would be happy to help.

I apologize for the issues you are experiencing. Here are some suggestions that might help:

Check the headset connection:
Make sure the headset is correctly connected to the Xbox One controller. Sometimes, simple connection issues can cause locks in the settings.

Update the headset driver:
If the headset has a specific driver, ensure it is up to date. Visit the manufacturer's website to download and install the latest driver version.

Review privacy settings:
Ensure that your Xbox account's privacy settings are not blocking certain headset functions. You can adjust this in the privacy settings on your Xbox account.

Reset the console:
Try performing a full restart of your Xbox One S. Turn off the console, disconnect it from the power for 1 minute, and then turn it back on. This can sometimes resolve technical issues.

Contact technical support:
If the problems persist, consider reaching out to Xbox's technical support or the manufacturer of your headset for personalized assistance.

I hope one of these suggestions helps you resolve the issue. Good luck!

Xbox Technical Support: https://support.xbox.com/

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

Hello ShriyanYamali,

Hope you are doing fine.

We would like to follow up your concern.

Kindly let us know if you are still having issue by posting a reply.



Kind regards,

Hi ShriyanYamali,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to minimize your headset chat mixer and was unable to because it is locked and greyed out. Let us check on this together so you will get back to gaming.

We would like to confirm few things to better isolate your issue:

1. May we know what platform (Windows 10 or 11 or Xbox Console) are you playing?
   
2. Was this working before?
   
3. Are Windows and Xbox apps (Xbox app, Xbox Game Bar, Xbox Console Companion, Gaming Services and Xbox Accessories) up-to-date?
   
4. Are you using Xbox Wireless Headset? If not, would you mind sharing what headset you are currently using?
   

Please, do not forget to check here for known issues that might be related to your concern.

Xbox Status

Known Issues for Game Launches



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community