Why is The Division frequently laggy on XB1X?

onyxishere · Sep 9, 2018

To be frank, I'm not sure what the he means by clearing reserve space. If you go to manage game then save data you only have the option to delete the save from the console or everywhere.

If you delete the save from the console you'll need to redownload it from the cloud. There is a possibility that the issue could persist if you do this but it's worth a shot if you wanted to do that. Just make sure you do not select the option to delete
the save from everywhere.

CIDkidzPILLZ · Sep 9, 2018

To be frank, I'm not sure what the he means by clearing reserve space. If you go to manage game then save data you only have the option to delete the save from the console or everywhere.

If you delete the save from the console you'll need to redownload it from the cloud. There is a possibility that the issue could persist if you do this but it's worth a shot if you wanted to do that. Just make sure you do not select the option to delete
the save from everywhere.
Click to expand...

The majority of online multiplayer games have a Reserved space file stored within the saved data files along with the saved data. The reserved space file is basically a cache file set aside for these types of games. In order to clear the reserved space
file. You have to highlight it individually and then opt to 'Clear reserved space'.

I can verify that the file is there for the Division. I just checked again to make sure.

CIDkidzPILLZ · Sep 9, 2018

Almost forgot - is the Reserve space just for patches? Or like a Windows page file? Or possibly both depending on needs/code of the installed title(s)?
Click to expand...

It's sort of like a Windows page file. When you clear the file. It'll be automatically recreated when you launch the game. When testing new games, a lot of the time the reserved space will need to be cleared if a bug arises during the
testing.

Hopefully clearing the reserved space will help your console with the stuttering issue that you're experiencing.

I wish the best of luck to you.

rG Slim Creeper · Sep 11, 2018

Update

=====

Currently had multiple gaming sessions with none of the aforementioned lag.

I tried clearing the reserved space - no effect (but still a good idea for online games with no local savegame data)

I then reinstalled the game - and that seems to have granted some success. I'm afraid to predict success. However, my subjective impression is that all is well.

I'll edit (or add new with reference) if things change, in the hopes of helping someone else.

Regardless, big shout out to:

onyxishere

CIDkidzPILLZ

brandiesel1

edit: Performance issues, with any software or hardware, can be very hard to chase. The intermittent pattern, the obfuscated symptoms, etc. Thanks to all three for working on this with me, with multiple rapid responses.

mike11895 · Sep 12, 2018

Someone help mw2 works fine for me on xbox one but I just wasted $30 on mw3 for Xbox one because it is unplayable in multiplayer due to lag.

mike11895 · Sep 12, 2018

Someone help mw2 works fine for me on xbox one but I just wasted $30 on mw3 for Xbox one because it is unplayable in multiplayer due to lag.

pa1blo · Nov 2, 2018

try erase cache and try again

pa1blo

try erase cache and try again

rG Slim Creeper

Thanks, all. I'll try:

1) Delete the reserve space, test for a few days

2) Move on to game reinstall (if necessary), test.

3) Perform factory reset (if still an issue), test .

4) Report through XB insider hub - if all else fails.

Games lag, it happens. But as The Division is the only real graphically 'taxing' title I'm currently enjoying - I don't have much for comparison. I'm less concerned about the performance than I am about ensuring it is not an issue with my console which requires
warranty service.

I'll report back after several days testing, etc - mostly in the case that thebsteps provided, may help someone else. I know this is all basic XB troubleshooting steps and just wanted some visibility if it's a scenario common to more than just I .

Thank you, again, for all responses .

onyxishere

Sorry to hear it. Like all computer equipment memory stores up in the cache and will eventually slow the system down if not cleared. The only way to do this on the Xbox One is by holding the power button on the console for 10 seconds until it shuts down.

There is no need to do this several times a day, however. Simply power cycle once per week or once per two weeks and you should see less issues on the console.

rG Slim Creeper

Thank you, for the recommendation - what prexisely would the factory reset do which the hard reset/cache reset doesn't? For my own info. I'm loathe to just 'throw darts' for a solution. And again, power cycle does work - but I shouldn't have to power cycle
every hour or so to get another hour of lag free gaming.

Please understand that I'm not being unappreciative nor condescending - I just want to know the technical thoughts behind the factory reset. I want to make sure it's not just a case of "have you tried turning it off an back on?". Thank you, again.

rG Slim Creeper

edit: also, I played The Division on my secondary XB1X console this AM for 3 hours and had no stutter. And I (out of US/NA) was connected on to 3 team mates in the UK/UE server region.

...I really hope this isn't a hardware issue with my primary box. But the symptoms are starting to add up that way.

So the question is - how to ratify with data?

Again, is there a console system scan with output?

Why is The Division frequently laggy on XB1X?