Why is the capture system NOT getting more than 10-20 seconds?

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

We will follow the steps on this link: https://support.xbox.com/help/games-apps/troubl...

First please follow this:

1. Press the Xbox button to open the guide.

2. Select System > Settings > Preferences.

3. Under Capture & share, please choose don't allow game captures

Then we will powercycle:

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Lastly, Allow the game captures again:

1. Press the Xbox button to open the guide.

2. Select System > Settings > Preferences.

3. Under Capture & share, please choose allow game captures

Hi

If you are capturing to external storage it is possible to capture clips up to 1 hour in length.

https://support.xbox.com/en-GB/xbox-one/console/capture-game-clips-and-screenshots

Hello Krzysztof Pijarczyk,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are unable to record up to 1 hour using your external drive which was working before. Let us check and see on what we can do to help resolve your concern in a timely manner.

It is possible that your external drive was not set as your capture location in your Xbox settings because by default, the Xbox will record game clips to the internal storage, which has a limit of 30 seconds for 4K captures. It seems that the default storage for you recording was your internal drive of your console. We are going to check it though by following the steps below. We are going to set your external drive as your captures location and try recording more than 30 seconds if it will go through after checking and making sure that the USB was selected for your game capture location.

Here are the steps:

• Plug your external drive into a vacant USB port on your Xbox. Your Xbox will prompt you if you'd like to use the connect hard drive for media or games and apps. Make sure to select Use for media,
  
• Press the Xbox button to open the guide.
  
• Go to Profile & system > Settings > Preferences > Capture & share.
  
• Select Capture location, and then choose your external drive.
  

After doing this, you can record game clips up to 1 hour long on your external drive. You can also transfer them to your PC for editing or sharing.

For your reference, see: Back up your game captures | Xbox Support



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi

If you are capturing to external storage it is possible to capture clips up to 1 hour in length.

https://support.xbox.com/en-GB/xbox-one/console/capture-game-clips-and-screenshots

are you talking about pc, i don't have external storage

Hi

It is set as main capture device which you can see in the 3rd screenshot that I have provided