Why is my Xbox signing me out

DOnTLeaNoNMe339 · Nov 14, 2019

Ill be signed in for about 1hr maybe 2 playing games, and watching netflix, and then out of no where my xbox will say goodbye. And that i have signed out.

i have perfect internet connection. And the only way i can resign in and use my xbox is to completely restart it. Cause after i sign in the xbox wont be connected to my internet anymore.

if you guys can get back to me asap that would be great cause its starting to frustrate me.

thank you.

:)

Leemur60

I had the same issue. Started around 3 months ago. It seems to have stopped now. It was incredibly frustrating when it logs out mid game as it says "I don't have permission to play the game" and kicks me back to the start screen losing all my current gameplay.
I have checked settings on my router but all is correct. I think this was an Xbox Live issue. I logged it with support and they are getting back to me..... still!

XBF Steven R

Hey there DOnTLeaNoNMe339

Thanks for reaching out to the Forums for advice on hopefully getting your console stop doing that. I totally understand your frustration. I suggest trying the steps outlined in our support page entitled Xbox
One Disconnect Solution.

When you get a chance, give that a shot and let us know how that helped.,

Thanks!

l Senso l

There are a few possibilities here:

1.) You may have a strict NAT type (the reason for disconnecting from the internet and/or Xbox Live Services)

2.) Someone may have your account and logs-in around the same hour(s) as you (check on any friends or family that may have access to your email and password to establish log-in times)

3.) If you have multiple accounts on an Xbox and an account is linked to the particular controller you are using rather than your main account, it will sign-out any account that's not linked to your controller.

Also if the frequency is hourly between your game sessions, it's possible that it may be a NAT issue.

x 420 iNsTiNcTs

The problem is not my Xbox Live connection...it's my profile. When I launch a game it signs me out. When I leave a game it signs me out. Why?

Darhyl Amizola

Hi Nathan! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox website access.

Kindly try to perform the following workarounds:

- Clearing the cache and cookies of your browser.
- Changing browsers. (Specifically Google Chrome)
- Disabling extensions / going incognito or in-private browsing.
- Disconnect from the VPN or Proxy server.
- Try different devices and network services.

Then sign in to account.microsoft.com, Microsoft Store and account.xbox.com to see if it works.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Why is my Xbox signing me out