Why is my Xbox series s freezing then crashing?

If the Reset and Keep my Games and Apps did not work, kindly proceed with the Reset and Remove Everything. This will uninstall all the games and apps that are currently installed but it will also remove any corrupted data on your console.

Once done, reinstall the games and check if you will encounter the same issue.

May I know if an external hard drive is plugged into your console?

It didn’t work I already tried

Hi L.j1520, I hope you're doing well. I am an Independent advisor and I am here to help you.

Let's perform troubleshooting steps on your console but please let me know if you have already performed the steps so we can proceed to the next steps needed.

If an external hard drive is plugged into your console, please unplug your external hard drive for us to determine what is causing this issue. Please do not plug in your external hard drive while we perform troubleshooting steps.

Please follow the steps to Power Cycle your Console:

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Once done, kindly check if you will encounter the same issue. If the issue persists, please continue performing troubleshooting steps on your console.

Please follow these steps but don't worry; you won't lose anything as long as your console is connected to the internet. Please be reminded that resetting your console will remove the accounts currently signed in on your console but you can add them back and you will need to set the account as Home Xbox if there are any.

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and Keep my games & apps.

Once done, kindly check if you will encounter the same issue.

I have a series x and only on call of duty this is happening but its not just the game freezing or crashing its making my xbox freeze and bug out