Why is my Xbox saying I don’t own a game that I’ve already played?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this MOOSERED02

Sorry for the inconveniences, right now the pre-order was cancelled for some gamers
Please double check if you're affected, for this go to your order history and check if the order status says cancelled:
https://account.microsoft.com/billing/orders

If yes and If you was charged you're going to receive a refund in the next 3-5 business days (can take longer depending on your financial institution if this is a vanilla gift card)

Once received or if you want, you can purchase the game again

You can double check this current problem here:
https://support.xbox.com/

I’ve already reset router and consoles multiple times. When I go to the game in the Microsoft store it says I own the game already. I don’t have the “get” option.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly remove the disc and then perform a powercycle on your console before inserting the disc and then try playing the game again.

​​​

"POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​"

Hi, Evan! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues downloading Minecraft.

• You may have not added back all the accounts that were on your console before you reset it. To clarify, you don't need to add back every account, just the one you used to claim/redeem Minecraft.

If you don't mind, could you check if Minecraft is on your account's order history? As a rule of thumb, all games purchased through the Microsoft Store, redeemed with a code, or claimed from a console bundle should be displayed there, regardless of the date they were acquired on.

You can use this link to get there: https://account.microsoft.com/billing/orders

Please make sure to select "Digital" and "All available" from the two drop-down menus at the top section of your order history.

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Additionally, may I ask if you purchased this console pre-owned?

Thank you! I'll be looking forward to your reply.
Best regards.

I used to be all about Gamerscore and outdoing my friends, but now I don’t play for achievements and play Halo multiplayer mostly so I don’t get anything. I used to play Need for Speed, Lego games, and Fable.

My gamerscore is 14403 and I’ve had my own account for 3 years.