Why is my Xbox One turning off by itself?

Discus and support Why is my Xbox One turning off by itself? in XboX Insiders to solve the problem; My Xbox one turns off randomly, so this started to happen in the last month. When I'm playing a game after 30-45 minutes it makes a click sound and... Discussion in 'XboX Insiders' started by /u/Ratio_Neat, May 21, 2021.

  1. /u/Ratio_Neat
    /u/Ratio_Neat Guest

    Why is my Xbox One turning off by itself?


    My Xbox one turns off randomly, so this started to happen in the last month. When I'm playing a game after 30-45 minutes it makes a click sound and then turns off I also noticed the power brick lose power for a second and then gain it back, anyone have an idea what could have happened to my console?

    submitted by /u/Ratio_Neat
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    /u/Ratio_Neat, May 21, 2021
    #1
  2. greg_window10_instal Win User

    Why my xbox one turns off by itself?

    Skulltree696,

    When you say "...different solution over the solutions I found on microsoft support" are you referring to the steps outlined in "Troubleshoot Xbox One
    unexpectedly turning off    " ?

    support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly

    SA
  3. greg_window10_instal Win User

    Why my xbox one turns off by itself?

    Yeah, I tried also the factory reset, I tried everything...but for my warranty I didn't open it...I think I will change the console...
    Skulltree696,

    If you haven't already done so, I would still recommend checking your "Xbox warranty information". But, if you do get a new console, I
    can say I am very happy with my new Xbox One S.

    support.xbox.com/en-US/my-account/warranty-and-service/xbox-warranty-information

    Good luck and good gaming,

    SA
  4. Skulltree696 Win User

    Why my xbox one turns off by itself?

    ,

    When you say "...different solution over the solutions I found on microsoft support" are you referring to the steps outlined in "Troubleshoot Xbox One
    unexpectedly turning off    " ?

    support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly

    SA
    Yeah, I tried also the factory reset, I tried everything...but for my warranty I didn't open it...I think I will change the console...
  5. Zatomas Win User

    Xbox One is turning itself off?

    Hi ShanePorter1,

    Have you checked if your Xbox overheats? Take a look here: https://support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly

    Hope this helps!
  6. Danny Callaghan Win User

    Xbox one turn itself off

    Hi there Colganator,

    I can totally understand where your coming from. It happened to me on Xbox one launch week. I had to get my console sent off for repair, waited 6 weeks for a repair replacement. It can be very difficult to swallow as you just want to game now!! At least
    that's how i felt..

    The best bit of advice i can give you is to call the xbox service centre and get the replacement processed and also speak to customer service about your downtime on live up to now and your downtime over the period of time your going to be out of action for.
    I'm sure if you speak to them they will help you out with this loss of time on live.

    The way to look at it is at least it'll be fixed in 4-6 weeks and you wont have to come on here again frustrated with your situation.

    I know my advice won't help you but i hope you find it in someway helpful.

    Goodluck Gamer! :)
Thema:

Why is my Xbox One turning off by itself?

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