why is my xbox not working

Hey there!

I'm sorry to hear about the console woes. It sounds like chat was able to run you through a lot of the troubleshooting steps already. If none of those methods worked, unfortunately it sounds like your console may be in need of repairs. You can explore the
repair process via the
Online Service Center.

Let us know how it goes!

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Xbox Forums Staff



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troubleshooting.

Hi Andres, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can try to do a system reinstall.

For a detailed guide, please use this link: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

It's a two-step process using a computer and your console, I highly recommend you use the above link for a better reading experience.

If you prefer a step-by-step guide here, please, follow these steps:

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First Step (On the Computer):
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Plug your USB flash drive into a USB port on your computer.

Select the following link to download the reset file to your computer: https://www.xbox.com/xboxone/restorefactorydefaults

Select Save to save the console update.zip file to your computer (if it doesn't download automatically).

To unzip the compressed file, right-click on the file and then select Extract all from the pop-up menu.

Copy the $SystemUpdate file from the .zip file to your USB flash drive

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Second Step (On your console):
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Unplug the network cable if you're using a wired network connection.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Plug the flash drive into a USB port on your console. For more information, see:

Press and hold the Pair button (Xbox Series X|S: located on the front next to the USB port) and the Eject button (Xbox Series X: located just above the disk drive slot), and then press the Xbox button on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have an Eject button. On this console, you only need to hold the Pair button and then press the Xbox button.

Continue holding the Pair button and Eject button for 10-15 seconds.

Listen for two "power-up" tones a couple of seconds apart.

You can release the Pair button and Eject button after the second power-up tone.

When the console restarts, remove the flash drive.

Once the console restarts, you should see the digital setup experience to guide you through resetting your console.

If this does not help, I recommend you send it for repairs.

Let me know if it works!

Hi Jude!

Can you please tell me exactly the issue of your Xbox console there? I am not quite sure if I understand your post correctly.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Can you please let me know what is the status of your subscription by signing in to https://account.microsoft.com/services?

If you can send a screenshot that would be great, simply hide any personal information that mey be visible.

Thanks for that detailed information. Let's check your account by going to this link https://account.microsoft.com/services

Please check if there's an active Xbox Live Gold subscription. To make sure we're checking the right account, visit your Xbox profile on https://account.xbox.com/Profile and see if your gamertag matches to the one on your console.