Why is my Xbox not letting me in mw2?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Will you be playing the game offline or will you be playing the game online multiplayer?

If you will play the game online multiplayer, please make sure that you have an active Xbox Live Gold subscription or Xbox Game Pass Ultimate but if you will be playing the game offline, you can simply set your console to offline and then try launching the game again.

Settings > General > Network Settings > Go Offline.

Hi. My name is Brilliant and I am happy to assist you today.

Here are a few tips to troubleshoot your game:
1. Check for known issues.
2. Restart the game.
3. Power cycle your machine.
4. Test your network connection.
5. Try using a different profile.
6. Remove and re-add your profile.
7. Clear the local save and resync with the cloud.

For more details on the above kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/game-issues-solution

I hope this helps resolve your query. Happy Gaming.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

According to Xbox support: "This may mean that the game or app is still installing, or that the installation was incomplete." For your reference, you can check this link:

https://support.xbox.com/en-US/help/errors/erro...

If I may ask, do you have an external hard drive plugged into your console? If yes, kindly unplug the external hard drive and then perform a powercycle before reinstalling the game. KEEP THE HARD DRIVE UNPLUGGED.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If you don't have an external hard drive unplugged. We may need to reset the console keeping your games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this LAYLOWSAVAGE

Can you double check if the game appears in your Microsoft account order history with status completed?
https://account.microsoft.com/billing/orders

I say this because the pre-order was cancelled for some gamers and maybe you're the ones of the affected.

Let me know

Why I sold my CoD and MW2 games, with no regrets.