Why is my xbox disconnecting from wifi and rejecting my controllers?

I know why my internet keeps disconnecting. What im saying is my controller disconnects when i lose connection. It will reconnect but on rare occasions it will not turn back on. Dont worry about the wifi part. All I need to know is if the controllers are
supposed to drop conneection and then reconnect when the xbox all of a sudden loses internet connection. I dont lose control of the wifi.

Hi i would like to know why my xbox one s disconnects from the internet by it self is there anyway to fix this?

try restart your wifi or try to restart your xbox

Hey there, KEN!

I'm sorry to see any disconnect issues! If you haven't already, go through our

controller disconnect support article. This has a lot of steps in it, and the final part being if a second controller is doing this then you will need to get a replacement console.

Let me know how this works for you! I'm happy to answer any other concerns on this if needed.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

If it's next to your router that could be an issue.

Hello Tiger,

Sorry for the issue with it disconnecting. Try
power cycle your console and network hardware. While the console off make sure to plug it directly into a wall outlet. Try these and let us know how it goes. Both shouldn't go off at the same time. However, if there is interference this could cause that.

Thanks,

Brad