why is my xbox app installer not opening?

I already tried doing steps 1,2 and 3. Only thing I haven't tried is 4 but I am planning on doing that tomorrow since it's pretty late now. I don't get any error messages, I just click on it and the wheel on my mouse spins for one second an then nothing. Also, when I try to update windows my computer just crashes when I restart it.

Edit: I tried the 4th step and it didn't work

Hi,

I appreciate the time and effort you spent on replying to my message.

I would like to know this time the make and model of your Windows device - click Start menu > type System Information

Perform the additional methods and see if it helps.

• Perform DISM || SFC scan
  
  - click this link for the complete guide Using System File Checker in Windows - Microsoft Support
  
• Perform Clean Boot
  
  - click on this link for the complete guide as well How to perform a clean boot in Windows - Microsoft Support
  

Hopefully this helps.

Sincerely,

Leonardo_Y

Hi,

Thank you for posting in Xbox Forum.

It seems that you're having trouble installing the Xbox app on your Windows 10 device. Let's work on this together in finding the best possible solution to this issue.

To better understand the situation, I would like to ask some questions, such as:

• What Windows build and version are you using? ex. Windows 10/11 Home, Pro, Enterprise
  
  - click Start menu > type WINVER > send us a screenshot of the information
  
• Are you getting any error message/code as well? if YES, please take a screenshot and post if on your reply
  

While waiting for your response, here are some troubleshooting steps that you can try:



1. Check if your Windows 10 device is up to date. Go to Settings > Update & Security > Windows Update and check for any available updates.



2. Try resetting the Microsoft Store cache. To do this, open the Command Prompt as an administrator and type in "wsreset.exe" without the quotes. This will clear the cache of the Microsoft Store.



3. Try running the Windows Store Apps troubleshooter. Go to Settings > Update & Security > Troubleshoot > Windows Store Apps and follow the on-screen instructions.



4. Try creating a new user account on your Windows 10 device and see if you can install the Xbox app from there.



I hope this help. Looking forward for your response!

Sincerely,

Leonardo_Y

Hello

We haven't heard back from you for 72 hours, so we assume your issue has been resolved. We will not monitor this thread in the future, so if you need more help, double-click this link to create a new thread to discuss these issues: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

respectfully

Leonardo_Y

Sorry, I'm really confused about the Xbox app. Is it a program that needs to be installed on my computer? I see these instructions: Search for Xbox app and install.

1. . To install Xbox app, follow the steps below:
   
   • Open Microsoft store
     
   • Search for Xbox app and install.
     
   • Wait for the app to completely install.
     

When I go to the Microsoft store & search for the Xbox app then click on " Get in store app" a box pops up with an "open" tab. When I click on the open tab, it looks like I'm signed in . I don't see any download link for the app.

I'm also confused about whether successfully downloading & installing the Xbox app will solve the problem of signing into Xbox to play MSFS. Is it likely that need to uninstall & reinstall my Steam version of MSFS to fix this problem?