Why is my xbox and wireless headset keep getting disconnected??

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

Use the Green Power Button on the back of the left earcup to turn off the headphones. You should hear a “power off” sound and the power light will turn off (just above the power button). Wait a few seconds, then press the power button again to restart the headphones.

Make sure your headset is updated to the latest firmware using the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories. If you don't already have the Accessories app installed on your PC or mobile device, you can get it at:

Xbox Accessories app
Note Your Xbox Wireless Headset must be turned on and connected to your console or device to update its settings in the Accessories app. Depending on the number of accessories currently connected to the console or device, you may need to scroll left or right to display the headset settings screen.

To see if the headset firmware is up to date, click the (…) button on the headset setup screen. If a new update is available, select Update now to update your headphones. (Even if no update is available, you can also select Update now to reinstall the latest firmware.)

This may take a few minutes; Leave the headset on, motionless, and near the console until the update is complete.

Note To update the headset through the Xbox Accessories app on a Windows 10/11 device, the headset must be connected to the device using a USB-C cable.

To perform a hard reset on your headphones:
Connect the USB-C cable to the headset and stand next to the console, Windows 10/11 device, or a power source with a USB connection (do not plug the other end of the USB-C cable into the console, PC, or power source yet). feeding).

Press and hold the power button and mute button at the same time (both located on the left earcup), then quickly connect the USB-C cable to your console, PC, or power source.

If the hard reset is successful, the headphones should turn off.

Turn the headphones back on. (If you hold down the power button during the entire hard reset process, the headphones will turn off and on again.)

Information source (credits):
https://support.xbox.com/help/hardw...s disconnecting,from firmware for the headset .

I hope I can help you solve it.

Best regards,
Marvina.

Don't get the Microsoft wireless Xbox headset I made the mistake of thinking they were good but they disconnect and sound distorted a lot I guess that's why they now have a wired one.

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.

The headset is wireless so it was not an issue with any of the ports or their cleanliness. All devices were Bluetooth and kept disconnecting from the Xbox randomly. I did a factory reset on my Xbox (keeping games and data) and it seemed to fix it, at least for now.

I have contacted them for support with no luck.... because "it's been after 30days"