Why is my voice chat to Game audio slider Grayed out On Xbox One

Hi there! This is Virginia O.

I understand that you are experiencing issues with your voice chat is grayed out.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check headset connection. If you're using a wired headset, plug it in slowly, ensuring you hear static as it connects, which can help the console recognize the device.

And then access the chat mixer. To do this, go to Settings > Volume & Audio Output > Headset Audio. The Headset Chat Mixer slider allows you to adjust the balance between game audio and voice chat. Make sure that it is not set too heavily towards voice chat.

Next is to make sure that your privacy settings are configured correctly, as they can affect communication with others. Configure it on this page: https://go.microsoft.com/fwlink/p/?LinkId=746875

Then reset headset audio options. In Settings > General > Volume & Audio Output > Headset Audio, you can reset the audio settings for your headset.

If the issue persist after performing the troubleshooting steps, kindly test it with a different headset to further isolate if the issue is with the headset itself.

Thank you for your cooperation.

no, i don't use the party chat, i'm in the game that has voice chat, but the microphone isn't bein picked up, so i can hear my crewmates, but they can't hear me and when i go to the xbox app>settings> audio, there is a gray bar right under where it says Voice volume and under that gray bar, you can set the volume, that gray bar looks like it should light up or show you if your microphone is being picked up but it always stays gray. When i go to the xbox game bar and launch a party, it looks like it picks it up there fine, but in the settings of the xbox app it does nothing, same for the game(sea of thieves) whenever i try to speak in the game nothing comes out on my side and the green message icon that shows if your voice is getting picked up doesn't appear at all meaning it's not picking up the microphone for some weird reason.

just to check, you have moved the game audio/chat audio slider to the left slightly. having it all the way to chat will cut all other audio.

Have you tried chatting with another player? There is a slider in the settings. If its all the way to one side you'll only hear chat and not game audio

No no its not like that, maybe i didnt explain it properly - the audio, no matter how low its set on my surround sound, will crackle and pop my speakers on any game thats made by EA

Nothing to do with headsets..etc

EG, in NFS U2, in the game theres a slider control for master volume that the game out puts, or a slider of engine noises. If I push these sliders down, to reduce the volume that the game is outputting, it resolves the Problem.

The new NFS does not have this so there is no possible way for me the play the game without broken audio.

Nothing to do with voices or headsets.