Why is my VIP rank gone and all my xbox reward points???

Hello BaronVoNewman,

Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
that is accurate up to yesterday morning. We are currently working on getting this information up to date to this morning. Apologies for the inconvenience.

Points rewarded in the 15-30th of the month will be deposited on the 15th of the next month. So, your points should be deposited on December 15th! This information can be found in the FAQ section of the Rewards website.

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Actually to clarify the 50000 points were from the Xbox one S offer not the "my vip star rank". And I don't believe the "billing cycle" rule applys to the "my missions" rewards points.

I buy Games at the official Microsoft/Xbox Store, but i dont take Points at the Reward Programm.

Why not? Im on VIP-Level 1 and have Gold (2% Reward-Points)

Nope we lost them all and goodbye the 5 star vip rank and everything with it... this program sucks big time. I really dont know why they call this Microsoft rewards when I went from 10% off of every games or dlc that i bought to
0%... This is no reward program... this is a shift to hell and not a good way to reward people that have spent thousands of dollar over the years..... Really disapointing.. I'M really considering to cancel my pre order of The xbox one X..

I have clarified the issue with the pending credits and that's no longer an issue but still wondering why I've barely ever received any rewards/% back on purchases even after the changes to the reward scheme, despite having a vip rank.