Why is my variable refresh rate greyed out on my Xbox Series X?

Hello Mitchell_244,

Thank you for posting in Microsoft Community.

I can see that you are having trouble with the variable refresh rate option on your Xbox Series X. I understand that you have a Sceptre monitor (E275B-QPN168) that supports 1440p resolution and 120 hz refresh rate, and that you have checked the video settings and the HDMI port on your console and monitor.



There are a few possible reasons why the variable refresh rate option might be greyed out on your Xbox Series X. One of them is that your monitor might not support variable refresh rate over HDMI 2.0, which is the standard that the Xbox Series X uses. According to the Sceptre website, your monitor supports FreeSync Premium over DisplayPort 1.4, but it does not specify if it supports it over HDMI 2.0 as well. You can try contacting Sceptre customer service to confirm this information.



Another possible reason is that your monitor might have a firmware issue that prevents it from enabling variable refresh rate with the Xbox Series X. Some users have reported that updating the firmware of their monitors solved this problem. You can check if there is a firmware update available for your monitor on the Sceptre website or by contacting Sceptre customer service.



You reach out to them here: Support - Contact Us. (sceptre.com)

A third possible reason is that your HDMI cable might not be compatible with variable refresh rate. You need to use a high-speed HDMI cable that supports HDMI 2.0 or higher to enable this feature on your Xbox Series X. You can try using a different HDMI cable or testing your cable on another device that supports variable refresh rate.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

i have xbox series s console

My problem is that it was showing before that i had variable refresh rate but now it is not showing

my monitor supports amd freesync premium and nvidia g-sync

my monitor name is Philips evnia 3000 series

Hello!

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Thank you for understanding.

If both your TV and the Receiver fully support eARC, then it might work. You may need to check both suppliers (amp and TV) for firmware updates before attempting.

You have an interesting setup conundrum that is only likely to get more common with more TVs supporting VRR. I really hope that you find a working path that you can share with all of us!