Why is my Ultimate pass not working?

Hi! My name is Ben an Independent Advisor and an Xbox gamer. Hope you are doing well!

Can you tell us what is happening or error message when you are using your Game Pass? And also, are you using this on an Xbox One, Series X, or a PC device?

Just so we can try to further isolate the issue as to why it is not working. I suggest to visit https://account.microsoft.com/services page as well. Kindly confirm if it shows active on your end, if it is please try to restart your device then try to play at least 2 or 3 online games to see if it will work. This is to identify if the problem is on 1 game only or all is affected. For Xbox series X just do a power cycle by turning off console for a minute or two then check again if same issue persist.

Looking forward to hearing back from you so we can try to assist further.

Kind regards,

Ben

I don't understand why my ultimate knockouts are all Locked and why all my ultimate upsets are locked. I have the season pass.

Hi there

Xbox games pass ultimate games to be connected to be online to be sure it's the correct licence, that is why it won't work in offline .

why? the ultimate edition and the season pass state exactly what was included when purchasing and from my understanding you don't need to buy them all for the other bits to work.

Hi Matt!

To confirm, which device/platform do you play the game specifically?

Let’s confirm on https://account.microsoft.com/services if your Game Pass Ultimate subscription is currently active. Then go to https://account.xbox.com/Profile if it shows your correct gamertag the same as the one you used on your app or console.