Why is my storage reading 0.0% when i have nothing installed

Hello!

I'm an independent advisor and a member of the Xbox Community.

I will be glad to help you.

Could you give me more information about your problem to give you better guidance?

On which platform are you experiencing this problem?

Have you tried any previous solution?

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hi Diego,

There is no error message (except when I try to download an update that I suspect is a consequence of this issue). Basically, when I go to the Storage menu, and go down to the Internal Storage, it says there are only 450 MB free of the 3 GB capacity (which
is normal - it was like that previously). However, when I click on Internal Storage, all the section say that 0.0 KB are being used, as if there was absolutely nothing in this storage space.

The internal storage is where my profile (console-only) and all my game files are stored. Hence, I cannot access them as I believe the files in the internal storage have been corrupted. I believe the update and subsequent error message when I try to do the
update come from all the previous updates having been corrupted from the internal storage.

I was wondering if this is a problem that has been encountered before and if there is any known solution to recover my game files.

Thank you,

Sebastien

New xbox one x everything installs except blu ray app, films & tv, amazon video won't install. Just says installation stopped at 0.0,% every time. Tried everything suggested. Run out of ideas and patience.tried hard reset, reset console pretty much
cleared the whole thing started afresh but nothing.

i have the same problem , i buy my new brand xbox one s 4 days ago and i can't download apps like youtube , spotify and 3 apps extra for avatars, accesories , when I download them it stays in 0.0 and seconds later I see download stopped without advancing at
all 8x80072f8f error and it is not my internet or my router or failures of xbox live please help and try everything that moderators have written and it does not happen absolutely nothing I still do not have power, is it a problem for you or ours?

Even when you are not doing nothing the external storage will be read by the console, this is how external storage works, it's part of having the content available for use on the console

Hi I own mw3 2023 on disc and have gold through ultimate game pass why is it I follow everything to the letter but still tell me I don't own the game when it is sitting in my console... so I Uninstall the mw3 main app and try again my xbox reads the disc but nothing not even a this game is installing notification but I take that disc out and put In another it instantly reads it and tells me it's installing its just frustrating