Why is my purchased game coming up as I don't own it?

Hi iTz, I'm Kim, an Independent Advisor and I’m happy to help you today.

Kindly double check your transaction thru https://account.microsoft.com/billing/orders to make sure that you're on the right account where it was purchased.

Once confirmed, you can try reinstalling the game or power cycle your console to refresh your game entitlements.

Check your purchase history to see if you have the game, if you don't communicate a support to see what happened and refund

HI,

I am sorry your are having problems with your purchased game. I would suggest you use the

https://beta.support.xbox.com/contact-us

To contact Microsoft support.

If you are close to the 2 week limit, i would follow the Refund information as below to get a Refund and then possibly buy it again ?

Microsoft's new refund system works a lot like Steam's does. To initiate a refund, you must head to
Microsoft's account website and sign in. Once you've signed in, you can select "payment & billing" from the top bar and navigate to "order history." Once you're on the order history
page, you can click on an app or game you've purchased and choose to request a refund.

To qualify for a refund, you'll have to meet a few criteria though. A refund has to be requested within two weeks of an app or game purchase, and you must wait until at least one day after the release date to start the refund process. You also have to have
used the product for less than two hours across all accounts. Additionally, season passes, add-ons and DLC are not eligible for a self-service refund.

New Xbox refund system: What to do if you can't use the self-service refund
As stated above there are certain products sold on the Xbox Live storefront that don't qualify for a self-service refund. For these, you'll have to contact

Xbox customer support directly. Microsoft also reserves the right to block access to any user who abuses the self-service refund system. So don't think you can demo a game for an hour and a half and then return it, or you may end up barred from self-service
refunds.

Hope this helps.

That's why i don't join much match making games i normally make my own up

^Why dont they come up with their own style of cross over game? why does it have to be a clone of SSB?