why is my profile not able to play gta 5 online

Hi there! This is Virginia O.

I understand that you are experiencing issues playing GTA V online.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

First we need to verify the status of your subscription.

Please go to https://account.microsoft.com>; Services and subscription.

Once verified that your subscription is active kindly proceed with turning off your device completely, unplug it for a few minutes, then plug it back in and turn it on.

When your device is ON, kindly launch the game and see if the game works.

Thank you for your cooperation.

Every time i try to play GTA 5 online it says "your profile does not have permission to play gta 5 online"

Story Mode is an add-on to GTA 5 Online. You won't be able to play it unless you own GTA 5 Online.

Hello, my profile does not have permission to play online gta 5 that mean?

ive just got my first xbox , downloaded my profile gone to play GTA 5 online and all i get is Your profile does not have permission to access gta online HELP please someone this is driving me nuts