Why is my money gone from my billing balance on xbox?

Check your transactions at http://account.microsoft.com

Hello I had $53.00 on my Xbox live account and I went to check my balance to see if it was still there and it's gone please I need help I want to know why my money was taken from me is there a way I can get it back.

?£16+ gone from my account why i havnt purchased any games so wheres my money gone

Hi there, if you want to discuss billing related issues you will need to contact Xbox support directly:
support.xbox.com/contact-us

-

My understanding though is if you purchase a Xbox Live membership through the console on you debit/credit card it will turn automatic renewal on, which is why I always renew my sub with a pre-paid card.

-

Also with the money not coming out, when I make a purchase on the marketplace I noticed on my internet banking that I have a 'Current Balance' as well as an 'Available Balance' the current balance is all my money while available balance is all my money minus
the amount I've spent on Live so it might not come out straight away, but your bank knows the money is as good as spent.

-

I'm not sure if that's the same for you, but it could explain why it looks like the money doesn't come out straight away.

是的，我检查过我的账户，100美元的余额消失了

Yes, I have checked my account and the balance of $100 has disappeared

my acc is Yao1984，

Can you check in the background？