Why is my Minecraft account not letting me set it as active?

Thank you! Happy New Year.

Hi A- Z, my name is Rodrigo.

I truly am sorry to hear that.

I kindly ask you to speak with the XBOX Staff.

Please enter this link:

https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

They can check your information and verify what is happening.

Gerardo C. independent advisor, shows that the solution to the problem can be solved by following these steps: "Go to your Minecraft Launcher settings. Click on accounts, whatever is below, delete everything, first try Mojang and then try Microsoft. After you log in, you will be prompted that it is active. Then you have Click on the Java addition in the left corner and click play.

Hi, I did this and it hasn't worked, it didn't let me login through Mojang and when I logged in using my Microsoft account, it says to play demo. In the accounts, it says its active. I no longer have access to the allqna account, which was my Minecraft account but rather the one in the screenshot above that wasn't active and as far as I was aware, wasn't even a minecraft account I had.

my biggest question is, why in the heck did it LET ME purchase the game pass when IT KNEW i was suspended... take my money and not let me use the service, classic scam microsoft... get your peoples to program it so accounts with an ACTIVE SUSPENSION CANNOT
PURCHASE

Thanks for getting back to me, but that isn't my problem, I think my old Minecraft account has been overwritten with a new one when I reset my password.

Something I noticed on a different computer that used to have my old gamertag account logged in. Was that the new gamertag that doesn't own Minecraft said "active", and the old, good account didn't have "active" and when I clicked the 3 dots to open a drop down menu for the account it said "Set as active." but when I clicked that and typed in the credentials for the account it said "welcome _____________" where the blank is the new, bad gamertag. Which brings me back to a point that I mentioned in my first post, my old Minecraft account I think has been overwritten with a new one when I reset my password.

I have tried a lot of things, but I think the only was to fix this is if there is a way that somebody can access my old account and re-establish it as the main one linked to my Microsoft account.

I have also contacted Minecraft support and am waiting for a response.