Why is my Microsoft Rewards on Xbox not responding?

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

I'm really sorry to hear that you are experiencing this issue right now with the rewards. This type of issue is handled by the rewards team. I want to make sure that you get the correct steps or correct information on how to sort out this issue. Please contact them using this link, https://rewards.bing.com/support.

As already stated, you would need to contact Microsoft Rewards customer support. They do not use the forums and will not respond to you here.

Then why is there an Xbox Rewards forum support?

Stacy Ann is a manager in the customer support department who directed me to this option.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Kindly try clearing your console's cache by following the steps below and see if it helps;

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

Contacting them at https://account.microsoft.com/rewards/ through the Contact Microsoft Rewards Support link at the bottom worked for me too. They responded tonight and manually added the 18,000 points to my account.

I haven't had a reply from them despite 6 messages sent over the last 2 months.