Why is my game not playing

Hello there @JamesCurtis8, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following
steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

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Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

According to Xbox support:

"This may mean that someone else owns the game that you’re trying to play, or the service is having a difficult time verifying ownership."

Just a friendly reminder though that there is an issue on Xbox's end wherein they informed us that:

"A small subset of users in the United States may be asked to pay again for a recent purchase. We'll be refunding impacted purchases soon, but if you'd like to request a refund now, visit https://support.xbox.com/en-US/help/subscriptio...;

This may be related to your issue.

Hi there Iron,

Thanks for reaching out here in Xbox Forums. I'm sorry to hear about the issue the Xbox One game connectivity to
the game server. Does the issue only happen with a specific game or all games?

I recommend to try the following article:

• How to restart or power cycle your Xbox One console
  (Disconnect and reconnect your console's power cable)
• Test multiplayer connection on Xbox One

Try this and let us know the results.

what is exactly happening? i know that when loading it up sometimes it looks like it has froze when in fact it just takes while when doing the first initial load.