Why is my dpad controlling my headset audio

Hi,Xavier! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Is your Controller a PDP controller?

it wont work via bluetooth as the controller does not pass audio vie bluetooth.

wired then it technically should pic the headset up as a usb audio device. i normally use either a turtlebeach 3.5mm headset or my mobile phone headset.

not sure why it wont work over usb though.

Are any of you able to get audio from it? I plugged my Xbox One stereo headset into my controller but no audio and no way to routing audio to it, is there supposed to be software to control it?

My controller is already updated the audio still doesn't work for my headset

Update: a workaround has been confirmed...

1. If using a wireless headset like I am most often doing, use a male-to-male microphone (aux) cable from the controller to either audio in on your computer OR to audio in on the capture device. Note: I have confirmed that both my Xbox wireless headset AND a wired headset simultaneously plugged into my controller both receive the same audio.

2. If using a wired headset, purchase an Elgato Chat Link cable (or equivalent Y-cables, etc) to achieve the same result as above, where the audio from the controller is split.

Ultimately, since game chat audio cannot currently be configured like Party Chat audio and it can only be sent by the console to the controller/headset, the audio needs to be captured from there.

Would prefer not to have a cord coming off my controller, but this is the only solution I've found so far!