Why is my controller unresponsive after an update

Hey, there!

Thank you for contacting us and welcome to the Microsoft Community.

My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you. If I may ask, may I know which platform, did you update your controller on? Is it Windows PC or an Xbox console?

Same issue here just the one x controller has the issue, my elite and other controller seem to work fine.

So for sure the controller played find for multiple hours with old controller but as soon as I turn one the project scorpio controller start having issues. It will become unresponsive within a few minutes, 8f i leave it alone starts responding again after
a few minutes but become unresponsive if I try to use it. Any update if this will be fixible by patch? Or do I need to request replacement.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox controller.

Kindly try to update the controller's firmware using Windows PC to see if it works according to the official Xbox website: https://support.xbox.com/en-US/help/hardware-network/controller/update-xbox-wireless-controller

"Update your controller on Windows 10/11 by using the Xbox Accessories app:

If you don’t already have the app installed, get it in the Store:

https://apps.microsoft.com/detail/9NBLGGH30XJ3?hl=en-us&gl=SA

Open the Xbox Accessories app.
Connect your Xbox Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.
When the controller is connected, you'll see the message Update Required if an update is mandatory. Install the update.

Things to keep in mind:

The Xbox Accessories app is available only on Windows 10/11.
Updating the controller over Bluetooth is not supported."

Then check if the controller will work properly on your console.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Neither one of those worked I updated my controller and resynced it and it's still not working home button still unresponsive

Hey there,

If the controller is unresponsive after the failed update, it would need a repair which you can setup through our Device Support page.