Why is my account recovery request denied?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Joe, I'm sorry about what happened to your account, and what's going on, but as this forum is public viewing and unfortunately as independent consultants we don't have access to there is some data or your account.

As you have already done the account recovery procedure and was unfortunately denied only by contacting support again you can make a retry.

Our account is our responsibility. How am I to take responsibility for my account if I’m being denied access to it? If someone can deny access to it that means they have power over it which also makes them responsible. Thanks for reaching out but the question was aimed towards requesting help for this issue that many, many people have faced and continue to face. Blaming the user isn’t productive nor is it customer service also I have received no updates since creating this account to the changes of account recovery and why.

Yes, all attempts at recovery were denied by the Microsoft account team. The message was that the final update to my attempt of recovery of the account was denied because they couldn’t verify ownership. Several attempts waiting the 24 hour period between attempts. If Microsoft will not transfer the content of an account that they closed then they have stolen the content of that account haven’t they?

Hi Darmok. My name is Kyle and I'm an independent advisor.

It is important to keep your account's information safe, secure, and up to date, to avoid the risk of losing your account.

To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process: https://account.live.com/acsr

Customer support cannot assist with account recovery. The recovery form is partially automated, if it detects you haven't provided enough information it will deny your request. However, requests are forwarded to Microsoft Support if needed.

If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Maybe the hacker is someone with access to your phone or you had other two factor authentication method that also got hacked. Or two factor authentication was not properly setup to your account.