Why is my 12-month Gold card trying to convert to 4 months of Game Pass when I try to...

Discus and support Why is my 12-month Gold card trying to convert to 4 months of Game Pass when I try to... in XBoX on Consoles to solve the problem; I paid $60 for 12 months of Xbox Live Gold, and I don't want Game Pass. There was no announcement made saying that these cards would be converted to... Discussion in 'XBoX on Consoles' started by ElDiabloLoco90, Jul 25, 2020.

  1. Why is my 12-month Gold card trying to convert to 4 months of Game Pass when I try to...


    I paid $60 for 12 months of Xbox Live Gold, and I don't want Game Pass. There was no announcement made saying that these cards would be converted to Game Pass, so I feel like a bait-and switch was pulled on me. Why can't I just get what I paid for?

    :)
     
    ElDiabloLoco90, Jul 25, 2020
    #1
  2. Nursemorph Win User

    Looking for group error

    and when i redeem a 12 month game pass card it converts to 4 months i basically get scammed
    Are you sure it wasn't a Live Gold card? As I have seen before (I think) where 12 months of Live Gold gets turned into 4 months of Ultimate Games Pass.
  3. Smwutches Win User

    Xbox live gold 12 months

    Since Game Pass Ultimate includes Gold, when you add a Gold card to an Ultimate subscription, it converts the Gold to Ultimate as well. Since 12 months of Gold is equal in price to 4 months of Ultimate, that is what it converts it to. In order to use a full 12 month Gold card, you have to either cancel your Ultimate subscription or let it fully expire before adding the new card.
  4. Amkage Win User

    Xbox game pass ultimate cancellation

    Yes the auto renewal is off already. I have the Game pass ultimate until May 25. I already bought a new 12 month xbox live gold card but when I try to redeem the code it says my 12 month
    gold will be automatically convert to a 4 months xbox game pass ultimate which I don't want. I want the 12 month of xbox live without the game pass. Do I really have to wait until my xbox game pass expired before I can redeem a new xbox live gold (without
    the game pass ultimate)?
  5. Smwutches Win User

    Subscription Problem

    If it converted to Ultimate, that means you already had Ultimate on your account when you added it. Since Ultimate includes Gold, it will convert any regular Gold or Game Pass cards to Ultimate when you add it to your existed subscription. It converts the subscription based on price rather than time. 12 months of Gold is equal to 4 months of Ultimate, which is why you only got 4 months instead of 12 (It does also warn you of this when you add the card). In order to get the full amount of a prepaid card, you would have needed to either cancel your Ultimate subscription or wait for it to run out before adding the Gold card.
  6. Smwutches Win User

    Xbox Gold ultimate

    Yes and no. The card will convert to Ultimate, but not for 12 months. A 12 month gold card will be converted to 4 months of Ultimate per the conversion rate in the FAQ.
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Why is my 12-month Gold card trying to convert to 4 months of Game Pass when I try to...

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