Why is M$ denying my refund request on a game that doesn’t work?

Discus and support Why is M$ denying my refund request on a game that doesn’t work? in XBoX Games and Apps to solve the problem; i recently purchased the game Resident evil 0 and the game keeps randomly crashing my console and i cant even progress through the game. A quick google... Discussion in 'XBoX Games and Apps' started by TimothyRyan2, Jan 22, 2019.

  1. TimothyRyan2
    TimothyRyan2 Guest

    Why is M$ denying my refund request on a game that doesn’t work?


    i recently purchased the game Resident evil 0 and the game keeps randomly crashing my console and i cant even progress through the game. A quick google search reveals that everyone who has bought this game for the last few months has had the same problem.
    I requested a refund as any sane person who just spent 20 dollars on a game they cant even play without crashing would. And i got an email telling me that my refund was denied. Are you serious microsoft? Are you serious capcom? Why has my refund request been
    denied?

    :)
     
    TimothyRyan2, Jan 22, 2019
    #1
  2. Whitey Black Win User

    Why is M$ denying my refund request on a game that doesn’t work?

    Remember for refund there a few rules you need to follow

    check this link https://www.techadvisor.co.uk/how-to/game/get-refund-xbox-one-windows-10-game-3657866/

    For Billing and Purchase Issues please contact support at 1 800 469 9269 or use the link: https://support.microsoft.com/en-us
  3. {Parity} Win User

    Why is M$ denying my refund request on a game that doesn’t work?

    No one in the forums can tell you why they denied your refund. You should have received an email and if you disagree with the decision you would need to respond to the email and explain your situation further. They alone make those decisions.
  4. denis97g Win User

    Why is M$ denying my refund request on a game that doesn’t work?

    respond directly by replying to the email you received containing the denial to ask them for another review and state your case. It can sometimes take them about 24 hours to respond, but you should have another communication
    from them within 48 hours.
  5. coco meat train Win User

    Why is M$ denying my refund request on a game that doesn’t work?

    Also note that the issue with that game has been fixed and is currently in the Beta ring for Insider testers. It should be released to the general public soon.
  6. TimothyRyan2 Win User

    Why is M$ denying my refund request on a game that doesn’t work?

    It was 3 days ago and i had maybe an hours worth of play time when i requested the refund. Kept getting to the same cutscene and my entire console would shut off.
Thema:

Why is M$ denying my refund request on a game that doesn’t work?

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