Why is it that MS or Xbox does not have a direct phone number to call?

Discus and support Why is it that MS or Xbox does not have a direct phone number to call? in XBoX on Consoles to solve the problem; The call back feature is good but you need to get through all the non sense bots and questions in order for you to reach the callback request. In... Discussion in 'XBoX on Consoles' started by TheLineDivides, Nov 14, 2019.

  1. TheLineDivides
    TheLineDivides Guest

    Why is it that MS or Xbox does not have a direct phone number to call?


    The call back feature is good but you need to get through all the non sense bots and questions in order for you to reach the callback request.

    In AU/NZ, they have a direct phone support number to call which great.

    Why is it that MS or Xbox does not have a direct phone number to call? [​IMG]

    :)
     
    TheLineDivides, Nov 14, 2019
    #1
  2. NeoDan123 Win User

    Why is it that MS or Xbox does not have a direct phone number to call?

    We in South Africa has a direct number to phone Xbox.

    The direct number is not used in the larger Xbox communities like the US any longer as you where place don hold for a very long time.
  3. Edgarour Win User

    Why is it that MS or Xbox does not have a direct phone number to call?

    It depends on the country but normally if it is not in your accounts or official social accounts, support from xbox usa provides it to you
  4. XBF Felixx P Win User

    Why is it that MS or Xbox does not have a direct phone number to call?

    Hey TheLineDivides!

    Thanks for reaching out to Xbox forums support.

    Microsoft / Xbox support was receiving lots of prank calls and customers who were calling in without knowing any of their account information. By having the customer sign-in to their account to set up the call back eliminated those problems which also decreased
    wait / hold times for other customer who were trying to get in touch with Support. I hope this helped!

    Felix

    Xbox forums support
  5. Ironwilled Win User

    Why is it that MS or Xbox does not have a direct phone number to call?

  6. Smwutches Win User

    Why is it that MS or Xbox does not have a direct phone number to call?

    The thought was to eliminate having to call in just to be put on hold.
Thema:

Why is it that MS or Xbox does not have a direct phone number to call?

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