Why is it telling me to buy minecraft again

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate if you're signed in under the correct Microsoft account. Please sign in to https://account.microsoft.com/billing/orders, from there locate the game order for the game "Minecraft for Windows", it should be stated as "completed".

If you're not seeing the game from there please check all Microsoft accounts that you own.

Hello elias gabriel5,



Welcome to the Microsoft Community.

I know you purchased Minecraft and redeemed it under your account, but you still need to purchase it when you use the same email.



First, you log out of your Microsoft account and log back in, sometimes logging back in can update your account's subscription and redemption history.



You can see your purchase history in the order history when you log in to https://account.microsoft.com/. If you have Minecraft purchase history in your account, but your account cannot play Minecraft, we recommend that you contact Xbox's technical support team, because since Microsoft Community is a public platform, it is not appropriate to publish your personal order information, you can provide your purchase record or chargeback record to the Xbox support team, they will have specialized personnel to solve the subscription redemption problem for you.

Contact us | Xbox Support

1. Select the "Contact us" button.

2. Select the drop-down menu option that matches your issue.

3. The next window will provide you with support articles based on your request. We recommend that you review the relevant articles before selecting the "View contact options" button.

4. In the last window, you will see multiple options. We recommend that you select the "Live Chat" or "Request a Call" option to talk to someone. Be sure to provide as many details as possible.

Please feel free contact me if you need more help.



Best regards

|Microsoft Community Support Specialist

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully,

Fatima J

Microsoft Moderator

Hi Bhavini Mattaparthy ,



Thank you for posting to the Microsoft community.

Based on the description, it appears that every time I launch Minecraft it says I need to buy Minecraft again.

I'm glad you took the time to consider this for us so we can help you figure it out for you.

Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. When does the issue started?

2. Did you make any changes to your PC prior to this issue?

In your case, you need to log in to your account.

On Minecraft Launcher sign out and sign back in on this part





Kindly select the green button - Sign in with Microsoft

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator

Hello!

Hope you are well. I'll be glad to help you, just remember that you're not talking to a Microsoft employee.

Only the migration email you show in your screenshot is received, if you don't remember which email you used for the migration, you will have to contact the game support.

Enter this link

https://help.minecraft.net/hc/en-us/requests/ne...

In the section "What is the Category of Your Questions?" choose the option "Migration Support".

There they will be able to help you with your question.

Remember that this is a public forum and that those of us who participate in it are common players, I am not part of Microsoft support nor can I enter the system, the only thing I can do is provide you with information that might help you.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Best regards.