Why is it telling me to buy an add on that I own?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Are you pertaining to Borderlands 2: Commander Lilith & the Fight for Sanctuary add-on? If yes, we need to locate the game order, please sign in to https://account.microsoft.com/billing/orders and then check if you can see the transaction stated as "completed".

Also, the Borderlands: The Handsome Collection it does not include the add-on "Borderlands 2: Commander Lilith & the Fight for Sanctuary", it can be purchased separately.

I owe this and installed and launched it to be told I don’t own it and need to buy the overpriced version even though I own the game and have access to the content it’s actually pretty stupid and asinine that it’s installed and running trying to tell me to purchase it again while using the itself to sell itself back even though I own it but apparently I own nothing yet I have everything available the void of logic and false advertising how can I own and install it and have to buy what’s already owned it’s pissing me off and I’m not compensated for my lose. Can’t eve. Get support to help without having them encourage me to spend 200 dollars on content packs and the game I already own yet again that’s just stupid and backwards as can be and highly has me suspicious of a scam cause google said this was a problem people was having and tutorials to fix it apparently but I don’t want a fix I want what’s mine and owed to me and the person on the phone kept telling me to buy the cross gen add on but it’s not telling me I need that it’s telling me to buy the game I have installed and own and running then she tells me to buy it using Microsoft and no way I have it already and can do everything but play it even though I own and have the rights to access it as it says so it’s self yet the person on the phone both sending the message to buy it and spend money. And it’s simple I already own it and it’s on my account if I didn’t own it why can I install something I supposedly don’t own like seriously I’m sick of this hide and seek and neglect and being told to buy something I own already and I m not getting what I own so I’m being stolen from I can’t own it and it actually own it as they keep trying to convince me I don’t own it like ffs I give up I heard it’s **** anyways but the fact I’m being a victim of whatever bs you call this scam and losing either way to buy it or own it but only can play the menus cause it’s trying to scam me by telling me to purchase what I own and running to receive the message is absurd and is trying to charge me for what I own and the support telling me to buy everything modern warfare 2 costing hundreds to get what’s mine already? A ransom for the game and content I own to own the same **** with bs micotransactions and the game and rights I already own and having a problem with the **** I own now but adding more copies will fix it? Ignoring the fact I OWN IT Already like I own it seriously why would I overpay for something I own already and revive nothing cause I have it already

Hi WiggleMan84, my name is Jhon, and will be a pleasure help you

This appears to be an issue affecting several users and appears to be a popular emerging issue. I recommend that you help Xbox by reporting the problem through the following link:

https://support.xbox.com/xbox-live-status

Click the green button that says "Report" and fill out the information as detailed as possible.

This way, Xbox can know what's going on with game purchases and work to resolve it as soon as possible.

Please note that in this public forum we are only players like you trying to guide and help other players. We are not Microsoft employees.

I appreciate your understanding and we hope the issue is resolved soon.
Jhon

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft game.

I just want to confirm if you were able to migrate your Minecraft account before?

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

In order to fix this, you will need to find the Microsoft account where your Minecraft was migrated and where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft in 2021.

From there, check if you have the Minecraft transactions. If you have found the transactions, use the same Microsoft account to login to Microsoft Store and Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Sleepy, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Did you do the account migration when it was active?

Please, log into the Minecraft website and download the launcher from there.

https://www.minecraft.net/msaprofile

If that does not work, please try installing the legacy launcher.

https://aka.ms/minecraftClientWindows

Select "Download Windows Legacy Launcher"

Start the launcher.

Let me know if it works!