Why is it not letting me play the game.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

According to Xbox Support: https://support.xbox.com/en-US/help/errors/erro...

"This may mean that we’re having trouble checking usage rights, or that the game is no longer in the Game Pass catalog."

We need to make sure that the game is successfully purchased under the account that you're using, please follow the steps below:

Sign in to https://account.microsoft.com/billing/orders, and from there locate the game transaction, it should be stated as "completed".

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed that it is purchased under the correct account, for cases like this what we initially need to do is remove and re-add your account by following the steps below:

" REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

After that, try playing the game again.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Planton

Sorry for the inconveniences, right now the pre-order was cancelled for some gamers.

In this case you're going to receive a refund in the next 3-5 business days (can take longer depending on your financial institution)

You can double check this current problem here:

https://support.xbox.com/en-US/

Hi there! This is Virginia O.

I understand that you are experiencing issues playing games on your Xbox.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart your Xbox console, modem, and router. In order for your device and network to refresh and function smoothly.

And then test your network connection. On your Xbox, go to Settings > General > Network Settings and select Test Network Connection. This is a great help in identifying any issues with your connection.

Next is to check your NAT type in the same Network Settings menu. If it's set to "Strict" or "Moderate," it might cause connectivity issues. Switching to "Open" can help via port forwarding.

Then update firmware. Kindly make sure that your router and Xbox firmware are both up-to-date.

Thank you for your cooperation.

WHY IS IT NOT LETTING ME SEND INVITE'S TO MY FRIENDS IT'S NOT LETTING ME PLAY GAMES WITH MY FRIENDS. AND I DON'T NO WHY CAN YOU TELL ME WHY BECAUSE I DON'T NO WHY????

Hello @JafontmkFoedem10! I hope that you are doing well!

Thank you for reaching Microsoft Xbox Forum support!

With online issues like these, there could be many factors that could cause it so it's best to start with basic troubleshooting steps and work our way up trying different solutions to start ruling out some factors and narrow it down to the root cause.

Solution 1: Basic troubleshooting steps:


Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 3: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 4: Check your NAT type:

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

Solution 2: Check if your console is connected to the internet

If you can't play online, make sure your Xbox One console is connected to the internet. See Network Settings on Xbox One for more information on checking your network connectivity and settings.

Solution 3: Check for Xbox status alerts

Make sure there are no service status alerts that might affect your ability to connect.

Solution 4: Check the status of your Xbox Live subscription

If there was a problem with your subscription payment, your subscription may be suspended and you may not be able to connect to Xbox Live. For more information on updating payment information to resume a suspended subscription, see Update payment info to continue your Xbox Live subscription.

Solution 5: Check multiplayer connection:

I also highly recommend following the steps mentioned on the link below:

Troubleshoot multiplayer connection errors | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards.

Stay safe, and happy gaming!