Why is it impossible to speak to anyone at Microsoft???

thanks followed this link been refunded at last after numerous requests

got same reply but when queried got no responce

Thanks! No email, just a note on the refund status - "denied. Customers are eligible for a limited number of refunds per year, and you've reached your limit for this year."

I haven't bought anything else this year or asked for a refund.

I'm within the 14 days but interesting to note the 1.5 hours playing policy!

Rebecca,

I have found this alternative link to request a refund. Put as much info in it as possible. My first one was denied for the same reason as you, I have been successful this time.

https://support.xbox.com/forms/request-a-refund

Good luck !

I am in the exact same situation. Unavailable call backs. Nightmare.

No idea what to do now