Why is Fortnite the only game that crashes on my Xbox? It only crashes when I play battle royal

Hi Kyle,

I have contacted epic games and they didn’t know of any issue. When I contacted Xbox support, the person chatting to me said “recently, lots of people have had that issue”

Could it be because of Xbox?

Did Xbox Support advise anything else about this issue specifically?

If it's only Fortnite that's crashing, and only battle royale, it is likely an issue on Epic's side and not Xbox. Especially since you've tried many solutions on the Xbox side already such as getting your console serviced. It could be an issue with the Xbox version of the game but from what I've seen, crashes have been more common on all platforms since the Chapter 5 update.

Thanks,
Kyle

Hi Matthew. My name is Kyle and I'm an independent advisor.

Have you reported this issue to Epic Games? It sounds like this is an issue with Fortnite specifically so it would be best to let the developers investigate. You can contact their Player Support from this page: https://www.epicgames.com/help/

Thanks,
Kyle

Fortnite Battle Royale is a free to play game. I downloaded it from the Epic Games website and it is not from the MS store.

Sadly, I do not own any pc games in the MS Store, only from steam.

But Fortnite is also available on xbox, so why can the app not realise what game it is?

Hello, There is a page set up for this by epic games (the makers of Fortnight) to process the refunds. Here is the page, best of luck. http://fortnitehelp.epicgames.com/customer/en/portal/articles/2877795-can-i-get-a-refund-since-battle-royale-is-going-free-to-play-soon-
.

THX for your help