why is cold war telling me to purchase when i already have it

Hi, Rachel! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with Call of Duty: Cold War.

If you don't mind, I'd like to ask you a few questions:

• May I ask which Xbox model you are using?

• May I ask exactly when this game is asking you to purchase it again? is it happening as soon as you try to launch it, or once inside the game while trying to pick a game mode?

• If you don't mind, could you check if the purchase for this game is showing as "Completed" on your account's order history? As a rule of thumb, all games purchased through the Microsoft Store, redeemed with a code, or claimed from a console bundle, should be displayed there.

You can use the following link to get there: https://account.microsoft.com/billing/orders

Please make sure to select "Digital" and "All available" from the two drop-down menus at the top section of your order history.

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Thank you! I'll be looking forward to your reply.
Best regards.

Hello, MartinHextall. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

I'm sorry about the inconvenience. Are you trying to play it on Xbox or PC? Please tell me what console or Windows version are you running.

Did you purchase it on Microsoft/Xbox store? Can you see the purchase showing as completed here?

https://account.microsoft.com/billing/orders

Waiting for your answers, my friend.

I'm having Is a problem with Call of Duty cold war about 2 weeks ago it quit working and now if I attempt to play the game it is asking me to purchase it I have the game on disk I have already uninstalled and reinstalled the game and it still takes me to the page where I'm supposed to purchase the game I have again tried to reinstall the game from the disk and it has not worked still I am very confused. Xbox one is the system I have . Please somebody help me cause I am not impressed with vanguards zombies and want cold war back.

Every time i try to play cold war its tell me to buy the game again

The game, Call of Duty - Cold war , brought it from game stop , for the Xbox 1 console. I put the disk in it downloaded but still telling me to purchase game So I can play it ,checked today it's only letting me play Zombies and Multiplayer but no Campaign?