Why is adding friends absolutely broken and removing my friends

Hello Keaton,

Thank you for posting in Microsoft Community.
I’m sorry to hear that you are having trouble adding friends on your Xbox console. I understand how frustrating that can be, especially when you want to play with your friends.

There are a few possible reasons why you might not be able to add friends on your Xbox console. Some of them are:

• Your Xbox account privacy settings might be preventing others from communicating with you. To check your privacy settings, you can follow these steps:
  
  • Press the Xbox button on your controller to open the guide.
    
  • Select Profile & system > Settings > Account > Privacy & online safety > Xbox privacy.
    
  • Select the Child, Teen, or Adult default settings, or customize your settings by selecting View details & customize.
    
  • You may also go to this link https://account.xbox.com/en-us/Settings to manage the Xbox/Windows privacy and online safety. Make sure to sign in with the Adult/parent account and allow adding and communicating with friends.
    
    
• You might have a network issue that is blocking your connection to the Xbox Live service. You can try troubleshooting your network by following the steps in this link: Troubleshoot your Xbox network connection | Xbox Support.
  
• You might have a problem with your Xbox console or app that is preventing you from adding friends. You can try restarting your console or app, clearing the cache, or updating the software by following the steps on this link: How to add new Xbox friends | Xbox Support
  

If none of these step's work, you can contact Xbox Live Support for further assistance. You can reach them on this link: Contact us | Xbox Support. Click on "Contact Us" to chat with Live Support or request a callback.

We apologize for any inconvenience this may have caused you and we appreciate your patience and cooperation. We hope to resolve this issue for you as soon as possible and get you back to gaming. Have a great day!



Sincerely,



Microsoft Community Moderator

Hello Keaton,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

@Defy Lightning - Still broken for me in the UK and all my friends, and why o why did they remove the swat playlist.

hello same thing is happening to other xbox users including me. i cant send messages im sure xbox will fix it soon just hang tight

[Mod Removed] I lost all my friends and now it says I still can't add them bk I'm so
[Mod Removed] off right now can't believe microsft