Why is 2k23 freezing and crashing as soon as I get to the main menu

Keith Ingrassia · Dec 9, 2022

My 2k23 for the series x freezes and crashes as soon as I get to the main menu, I have reinstalled twice now restarted my Xbox and nothing works, this is the only game I am having this problem with

:)

Francia J.

Not at all, Keith. Just make sure that you're connected to Xbox Live and that you know your in-game credentials as well (2k account and Activision account).

Keith Ingrassia

This is happening to people on pc PlayStation and Xbox all for the this game

Keith Ingrassia

How much does that cost, why would it need repairs I’ve had it only a couple of months and it’s only 1 game that is not working

Keith Ingrassia

2k support is no help I have been reading that this is happening to a lot of people

Francia J.

It means that it's the game itself, Keith. You may need to reach out to them.

I got you here the link: https://support.2k.com/hc/en-us/requests/new

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Why is 2k23 freezing and crashing as soon as I get to the main menu