Why I'm unhappy with Xbox One and Microsoft

[quote user="ThePenetrator79"]

Dear Microsoft,[/quote]You wrote

but what I heard in my head was

Maybe think about how the market works for virtually every other product?

You didn't try very hard. There's a whole suite of Feedback Forums that MS reads for feedback.

 

These threads always start off with, "I've been a loyal customer since blah blah blah". It does seem copied and pasted. None of your issues affect me. You're better off posting in the feedback forums.

 

SMH... How'd he get away with a gamertag like that for so long?

 

Other than the complaint about the price drop (this happens with electronics all the time), I see valid reasons for anger/disappointment.

Kinect isn't for everyone so I can understand why its inclusion can seem like a waste of money. I persoanlly like Kinect with X1 but don't expect my opinion to be shared by everyone.

Netflix etc behind paywall. Not new but no less annoying, especially if you have not had the service on Xbox in the past.

Forza 5... Love the game but totally agree on the lack on content at launch. Yes new stuff is coming with some of it being free but I guess that is launch games for you. If 6 comes out in a similar state I doubt I'll buy it.

I know we get these types of threads a lot but people shouldn't be bashed for having valid issues guys. Remember it is opinion and he does actually own a X1 so has as much right to post here as any of us.

 

Oh look....the MS useless fanboy band of misfits and belittling trolls is hard at work.

Yup this is copy and pasted....who would think that there would be a lot of ppl saying they have been loyal customers for a company that has made consoles for over a decade.

Crazy, I know.

Then theres those that just belittle the whole idea of someone making a respectable gripe and turning into "Look at my clever and cool way of saying all you do is whine."

What a bunch of worthless posters.

 

Sounds like a case of buyers remorse..... time to start pointing fingers and blaming everyone but the person who opened there wallet up because "I had to have it"....

 

I am completely happy with my Xbox One purchase and feel bad for your lack of understanding in a policy that has been in place for over 5 years (regarding Netflix).

 

To the OP, if your no happy get a PS4. You owe Microsoft no loyalty what so ever, all of the big console companies are after your money, nothing else, any company that says they "value their customers" actually means we "value our customers wallets"

 

@ The Penetrator.

First off sorry to hear you had a faulty console from day one. Unfortunately though things do and will go wrong but at least you got it replaced now.

"Kinect" We are all different, some will like it, other's won't. Personally I think it's already shown a lot of potential, I love the voice commands, how it's already been used in some games, Dead Rising 3 for example. I'd say it works 95% of the time first
time for me, maybe try recalibrating it?

"Forza 5" Again we are in different, for me it's the best in the series so far. Ok not as many tracks ( but I knew this before I bought it ) but the "Drivatar" alone has made this stand out from any racer I've ever played but I guess there's nothing I can
say to make you enjoy it like I do.

"Netflix" As has already been mentioned, is this a shock being that you were a 360 owner? and I'm not trying to make it sound like I'm lecturing you but surely before spending this sort of money you would have researched what it offers, what it doesn't before
purchasing?

"Price Drop" I've said it many many times, I don't understand why people seem so upset/shocked by this. I bought day one but I always knew a price drop would come, same with anything we buy, new TVs, phones etc etc ..

"Is it worth being an Xbox One owner at all?" Once again, this is different for everyone, for me it's a BIG yes, it's the console that offer's me personally the best games, best online service, best controller, it's where the majority of my friends and family
are so it's a no brainer. Unfortunately there will be people like you that are not as happy, you have choices though, stick with it and see if you change your mind, cut your losses and move on, just do what's bests for you and no-one else.

Good luck.

 

MS has always forced you to have gold to access netflix - this burns me too since they add no value to the transaction but it's not related to xboxone and it's not new. You can find posts from me complaining about it going back to 2008 lol

 

The last kinect was so horrible, stupid to buy another one. Kept my 360 got a ps4. Cheers

 

I've run out of words to use to respond to this sort of thing, at least not without repeating myself.

This thread is henceforth about Pancakes.

 

Oh very well. It's too bad you are not happy with your Xbox, you are unlucky to have had so many dud Xbox 360s, and it's shame Netflix is behind the paywall.

Now then, about those Pancakes:

 

[quote user="ThePenetrator79"]
Dear Microsoft,

I write this as a VERY disgruntled Xbox One owner. I have been a huge fan of the Xbox platform since I was given the original Xbox by my wife as a gift in 2003 and fell in love with the big black/green machine. I bought my first Xbox 360 on launch
day, 2005 and saved hard to be able to afford an Xbox One just after launch at the tail end of last year. After owning 5 Xbox 360's (I suffered in the red ring of death debacle on two separate occasions with my launch day model) I decided I simply had to have
the Xbox One as Forza Motorsport is my favourite racing franchise and the hype surrounding Forza 5 had blown me away and with the news that Xbox One was to be the only next-gen console to get Titanfall, it seemed like an easy decision. After months of saving
I was finally able to afford my new machine and eagerly purchased it on 20th December 13.

My eagerness and joy were short lived and shattered when after over 2 hours of firmware updates and game install time my first experience of Forza was a jagged mess of graphics glitches and texture tears which signalled a faulty GPU. Very disappointed,
but undeterred I returned the machine to the store for a replacement but unfortunately there were no more in stock, so I had to wait another 3 days for a replacement to arrive.

To say that so far I have been underwhelmed is an understatement.

Kinect? This overly expensive and seldom used gimmick is good for nothing except being reprimanded or even sacked in FIFA 14 career mode for using inappropriate language. The system rarely recognises any of my attempts at commands, it cannot learn
my accent or instructions and to me it seems to be almost devoid of any sort of committed support from Microsoft. An over-expensive paperweight foisted upon consumers at extra cost for very little useful purpose. Swapping Forza Motorsport 4 for Forza 5 I
discovered, is a backward step. Yes, it looks nice but with such a limited selection of tracks available in the game it’s a far less varied and ultimately less enjoyable experience than its forebear.

My main two gripes however come in the form of the recent price drop and Xbox Live itself. Last week I went to work and soon got a call from my wife who was at home tending after our sick daughter. “Why is Netflix not working?” was the question.
It was only after a short conversation that I then realised my Xbox Live Gold membership had expired. And it was also then that I realised I have to have an Xbox Live Gold membership to watch Netflix, (a service I already pay for) on Xbox. Why is this so?
I would not have to pay extra if I were to watch on a Sony Playstation 3 or Nintendo Wii. So why then are we forced to pay £39.99 by Microsoft for the privilege of watching a service that has its own subscription fee?!!

Now, the price drop. Microsoft has outdone itself here. Yet again, it has shown absolutely zero loyalty to the millions of fans and customers who have shown loyalty to them. I, as well as millions more no doubt, paid £449 for my Xbox One and a digital
copy of Fifa 14. A mere 3 months have past and Xbox One now comes with Titanfall for under £400. To me, this shows nothing but utter contempt and disregard for existing loyal customers. Titanfall, as I alluded to earlier, is a game I had been very eager to
play and having participated in the open beta last month was looking forward to its release. However, this new cheaper bundle hit me like a brick in the face. That couple with the fact that I’d now also have to shell out another £39.99 to renew my Live Gold
membership on top of the game price in order to play it left me utterly bemused and wondering if I really had made the correct choice in choosing Xbox One. The realisation that if only I’d held off buying my Xbox One for two months, I’d then have heard the
wonderful news of the price drop and game bundle and I could have had this game effectively for free, made my blood boil! As a married man with three young children and limited disposable income, my gaming time is limited and precious. And as its getting more
and more expensive I wonder if perhaps it may be becoming too expensive, especially if I have to pay extra to reach content I already pay for (Netflix again!)

To me, Microsoft have completely disregarded my enduring loyalty and shown that they really have no concern for their existing customers, only for our money. I now find myself asking, given the problems I’ve experience with the hardware, Kinect, Netflix,
Forza, Titanfall etc is it still really is worth being an Xbox One owner at all?

Now, before a million loving Xbox One owners jump on me and tell me why I’m wrong, Xbox is ace etc etc. These are my opinions from my own experience. I tried to find a channel to send my gripes to MS privately via e-mail or post but this doesn’t even
seem possible. So an open public forum seems to be the only way to complain. Not ideal in my view but nothing much else for it. Had to get this off my chest.

Thanks for taking the time to read my point of view.

[/quote]Perhaps you bought the wrong console?