Why I'm not receiving my rewards?

Hello natuh,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

It's best to post in the Xbox Rewards Question forum in order for support to check into it. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star
level in order to receive VIP rebates.

The 5,000 credit offer For Honor is eligible for just started yesterday so it would be too soon to see credits pending. It takes about 96 hours for credits to show as pending. Keep in mind that if you bought the game before March 1, it will not count towards
that offer.

Hello SKOOMA NINJA,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

We see that you received Credit for the FREEdom Rewards offer. Please keep in mind that purchases can take up to 96 hours to be processed.

Hello pacoculiao,

After reviewing your account, your purchase in February went towards the XOXO Rewards offer that was running that month. Since purchases can only be Rewarded once, that purchase went towards progressing that offer and not MyVIP payback. Since you did not
complete that offer, you did not receive offer completion Credits. Regarding your purchases this month, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so you should expect those Credits to appear by the 15th next month.

Why is the server error coming up every time I try to play bingo, or get and receive my rewards?