Why I'm not able to access to my games?

When I'm at the Xbox main screen I press the A botton to access to my game but nothing happens I can't play my games

:)

 

I'm not being able to redeem my rewards

Hello Sgt Pepper MaC,

Since you registered as a US Rewards Member with a US Microsoft Account, we are only awarding purchases in USD. Since you have made purchases in a different regional currency, they are not eligible for Rewards.

 

I'm not being able to redeem my rewards

Hello Sgt Pepper MaC,

Rewards Accounts are created based in the region of your Microsoft Account at the time of registration. Since you chose to register as a US Microsoft Account member, you created a US Rewards Account. Since your purchases have been in Brazilian Real, they
are not eligible for Rewards, since only purchases in your Rewards regional currency are eligible for Rewards; in this case, USD. We see that in May 26, 2013, you chose to migrate your region from Brazil to the United States. On May 1st, 2017, you chose to
register into the Rewards program, which created a US Rewards Account for your US Microsoft Account. You then shortly chose to migrate to the Brazil region on May 19th, 2017.

If you wish to continue with Rewards in your current Xbox Live region you must opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48
hours. This will close out your current US Rewards Account, and create a brand new Brazilian Rewards Account, which will cause you to lose your current progress, but set your account up to Reward purchases in BRL.

 

Hi

Can you please try a hard reset on the console to see if that helps with your issue.

To hard reset the console press and hold the power switch on the front of the console for 5-10 seconds, once the console has shut down I would also suggest you remove the power cable from the wall outlet for a couple of minutes. After you have done this
please power the console back on and let us know if this resolved your problem?