Why I will never buy another Xbox

Honestly I've been a longtime Microsoft supporter and Xbox 360 user/Live account holder, but after being charged for Xbox live 3 months in a row after selling my 360 and vigorously attempting to cancel my subscription I can say that last 9.99 was what
broken the Camel's back. They just made my decision to not buy an
Xbox One that much easier, and I really wanted to but these so-called "Supervisor's" at their call center can do absolutely nothing. They cannot refund me my 9.99, which I bit the bullet on the first two months because of "Auto-Renew" and "well
your account had a past-due balance". What they can do is look up multiple calls in their system where I have tried to cancel and turn off auto-renew, but they cannot so much as send me a free month card after being un-willingly charged 3 months in row and
a Live member since 2007, beyond unacceptable.

:)

 

Why I Will Never Buy Another Xbox. "Black Screen Fix"

Before my rant I'll say if you're having the black screen pop up on your startup screen with the error code, Xbox tells you to go to Xbox.com and type in offline update and follow those steps, if that doesn't work like it didn't for me you'll have
to send it in. If you're under warranty congrats on not having an Xbox just in time for all the big games coming out for at least a month. If you're not under warranty congrats on the previous statement and $180 out of pocket because give me more money. Enjoy
my rant, unless they delete it.



To begin I will say I have owned an Xbox since the day the original came out. I have always been a die hard fan telling play station fanboys their exclusives are garbage and the controller feels like I am playing thumb war with myself. Up until today
that is. I purchased the Xbox one the day it came out as well, the day one edition even. Shortly after a year my bluray reader took a crap and my Xbox no longer reads discs, funny right, an Xbox that can't play games. I said no big deal I don't like GameStop
anyway so I'll download my games. Today I turn on my Xbox and a black screen appears, so I turn it off and on, hard reset, unplug everything, you know the easy guide to fixing common problems. None of it works, so now I say is the time to call Xbox support.
The support team tells me to do an offline update with an USB flash drive and follow the steps online, so I do. It does not work, shocking right? I call back and get a different person and they are asking me the normal questions. We get to the question as
to what version my Xbox is so they can figure out the root of my problems. I tell the person that it is the day one edition to which they laugh and say, and I quote, "that's why." So because I am a loyal customer who enjoys your product so much that I buy
the first edition I should get the crappiest product that breaks down and is obviously a known fact so much that it is laughable? Thanks Xbox, that would be strike three for me because I will not spend the $180 it costs to fix your mistake of a product. It
feels as though electronics today are made to break down over time so that people will buy a new one and I'm getting the same vibe with my brakebox one. I will not be paying you to fix it and I will not be buying a new one. Hopefully no other customer calls
and gets laughed at because of the piece of **** product you sold to them is failing. Thank you for reading if you made it this far, and goodbye master chief (although you were only In three of the 15 missions in halo 5).

 

i buy another xbox

i need to know how i move my games and files to another xbox becouse i buy a new one and the older slim i give to my brother i habe the hard drive in the older one with the games can i put them in the new one ? with my ussers

 

Hey there! I certainly apologize about your issue and can relate to your frustration. I would recommend contacting Xbox Support again to see if another agent would be able to give you some compensation regarding your issue. You can do that by click the
link below. For details on how to turn Auto-Renewal on or off, check out the
Managing LIVE Auto Renewal thread.

Contact Us | Xbox Support

 

There are a lot of factors that go into the refund consideration process. Most importantly, they look at whether or not it falls within Microsoft's policy boundaries for refunds even with exception to your current situation. They look at your refund history,
payment history, tenure, and even the amount of the charge. If it is for a one month subscription the policy is that a one-month subscription charge is non-refundable, especially if you have already received a refund within the same 365 day period. As for
viewing your attempts to cancel auto-renew, yes they can see that.... they can see when you've called and what you've discussed. If auto-renew cancellation was requested and not completed properly, that WOULD be sufficient reason to refund the charge. However,
if they cannot verify this information, their hands are tied. You should try calling back and see if they can locate history of your attempts to cancel.

 

Well I do understand that, and all the business-end scenario's, but I have never been issued a refund before, nor have I even attempted to receive one for any reason because I was a completely happy customer. However that does not excuse the complete disregard
for customer satisfaction by these Supervisors, I mean what it all boils down to is I said to him " Sir please if you could just help me out here and work with me, because at this point if this matter is not resolved you will be losing a customer for life"
If I was a supervisor and I heard that, I would do everything in power to just give that person a meager 9.99 refund, or at the very minimum a free 1-month card, which btw I cannot even use seeing as how I no longer have a 360, but the attempt to keep me satisfied
would have at least reconciled the situation.