Why I have to pay to change my gamertags?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If you’re being asked to pay for a regular price it means that the system detects that you have already used your free Gamertag change.

For your reference, you can check this link: https://support.xbox.com/en-US/help/account-pro...

Hello,

The free change is only given if you were given a randomly generated tag when you created your account and are changing it for the first time. So if you chose a gamertag when you first created your account, that counted as your free change. I hope this helps!

For information about why it was changed and to see about submitting a case review, you would need to go to
http://enforcement.xbox.com

yeah but I want my gamertag changed and I still have 2 pay after they removed my gamertag as far as I'm concerned i shouldnt have 2 pay if they want my gamertag changed to something more appropriate then Microsoft should pay for
the name change

But then i lose my free gamertag change. And have to pay 10€ for only one required change.

Why cant just an employee resets my gamertag to something random like the frist time you register.

Then i just change my name to "Contexys"

You're given a free change if you are given a randomly generated tag when you create your account. Once you use the free change, there is not a way to get another one.