Why I cant link my Ubisoft account to my Xbox profile if Ubisoft says it’s already LinkedIn...

It doesn’t show an error message. I already have the accounts linked but it doesn’t say I have Ubisoft+ on my Xbox. I tried unlinking and relinking but I got the same result. For some reason it’s not recognizing I have Ubisoft+.

Hello Soroush Ghelmani



Greetings!



Thank you for posting in Microsoft Community.



As per my understanding, you have Ubisoft account already linked to your Xbox account and you don't have access to the Ubisoft account and is trying to link another Ubisoft account to your Xbox account and is unable to proceed due to an error. Let us check and see on what we can do to help resolve your concern in a timely manner.

According to the Ubisoft support page, you can only link one Ubisoft account per Xbox Live account. If you want to change the Ubisoft account linked to your Xbox account, you need to contact Ubisoft support and request them to unlink your current Ubisoft account. However, this may result in losing some of your game progress, achievements, and rewards.

Alternatively, you can create a new Xbox Live account and link it to another Ubisoft account. However, this may also affect your game access, subscription, and purchases on your original Xbox Live account.



To contact Ubisoft support team, you can click on contact us button that you can find at the bottom on this link: Linking other accounts to your Ubisoft account | Ubisoft Help



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

ı cant download too Ubisoft said my Microsoft account somehow wasn't connected to an Xbox account but ı have x bıx game pass so when I tried to link them they created an account for me with the same mail on my xo box game pass but his new account doesn't have the same tag nor a game pass and they linked that new account with my Ubisoft account and it tells me to buy the game pass but I already did

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

I tested the game on the Xbox app and browser, it didn't ask me to link the account or confirm my Xbox/Ubisoft account. It is also not possible to open Ubisoft Connect through xCloud.

Maybe linking your Ubisoft account with your Xbox account can solve this, mine was already linked.

https://account.ubisoft.com/en-GB/account-infor...

Hi Patience, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Since the Ubisoft account is the one you lost access to, you need to try and recover it with their support, they should be able to help you.

Please, use this link:

https://www.ubisoft.com/en-us/help/contact?platform=29&game=50003&category=100&hideFields=all&af=1

If it's the XBOX account you lost access to, you can also recover it by filling out this form:

https://account.live.com/acsr

I hope this helps.