Why I can't go online

Hey there XxMangoJetxX,

Are you seeing this on Xbox One or Xbox 360? Are you able to play any other game online without problems? What sort of troubleshooting steps have you tried to do to fix it?

Let us know!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Am, which device can't get online, console or PC?

Are you trying to play a specific game?

Does an error message appear?

Since that is not a Rewards program issue, this is the wrong forum. You may want to try posting here - https://forums.xbox.com/en-US/forums/5c3a58dc-28b0-48a6-971a-6a7dea7b8d6d_88941ca9-7040-4978-93ce-cb...

If you can give more details about your issue that will also help (any error messages, if you have gold, etc.).

Hello, McMona!



We haven't heard from you in the last 72 hours, so we will be considering your issue resolved. Moving forward, we will not be monitoring this thread so if you need further assistance, please create a new thread to discuss these concerns by clicking the link below. Or click on the Ask a question option as shown in the photo.

https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=/en-us/





Thank you for understanding.



Respectfully,



Glenn

Heya!

GodsAssassin007 is correct that this
error involves the need for Xbox Live Gold. However, this is not required for play on Windows 10 even if the game is Play Anywhere.

In order to try and fix this error, let's have you sign out of the Xbox App, then reset the app with the following steps:

1. Open the settings app.
   
2. Navigate to System/apps.
   
3. In the system sub-menu, navigate to Apps and Features
   
4. Search for the app in question.
   
5. After selecting the app, select advanced options.
   
6. Tap reset.
7. You may now re-open the app once more and sign back in.

Post back and let us know how that goes!