why I can't create a new xbox live account on my xbox 360.

Hello RazvanSirbu_14,

I'm Nilay and I'll be glad to answer your query today.

Please try the following steps:

Deleting profile:
It's easy to remove a Microsoft account from your Xbox One console as you don't need to sign in. See how:
Press the Xbox  button to open the dashboard.
Select System > Settings > Account > Remove Accounts.
Select the account to be removed, then select Remove to confirm.
When finished, select Close.

Clearing the cache:

Turn off your xbox, remove the power supply/cable from the socket and leave it like that for 2 minutes, then you can turn it on.

adding account:

You can add your Microsoft account to any Xbox One console. See how:
Press the Xbox  button to open the dashboard.
Select your gamer image in the top left corner of the screen, scroll down and select Add New.
Enter the email address of the Microsoft account you want to add and select Enter.
Important Do not select Get a new account unless you want to. By selecting this option, you will create a new Microsoft account. If you've forgotten the email address associated with your Microsoft account, see the Lost Account Solution.
Enter the password for the Microsoft account you want to add and select Enter.
Read the Microsoft Service Agreement and Privacy Policy and select I accept.
Follow the steps to configure Sign-in and Security Options to add your Microsoft account to your Xbox One console.

Please refer to this https://answers.microsoft.com/en-us...-profile/34a8a70b-d76d-4e6e-8257-04f0880ea2f4 link.

Note: The link language is English.

Good Luck
Regards

I'm out of troubleshooting ideas. I'll release the thread. Soon another advisor will help you out.

Regards

Thanks for trying to help me, but I don't have xbox one, I have xbox 360. Can you help me fix the issue?

Yeah I know, that is why I stated that in my post that I have an asian account created cause my console is asian version and bought an asian region xbox live gold membership. But still I can't download xbox 360 games.

I am just going to continue to use my current email. I still don't know why I can't change it using my xbox 360 and the only time I had to download my account was to put it on the xbox one and I have used the same email since I created my xbox live account.