Why I can't buy the game?

Discus and support Why I can't buy the game? in XBoX Games and Apps to solve the problem; I tried to buy the game, but I can't even find the game anymore. Why? Is it excluded from Live? Please I need an answer... Discussion in 'XBoX Games and Apps' started by SpentGymnast57, Jan 8, 2017.

  1. SpentGymnast57
    SpentGymnast57 Guest

    Why I can't buy the game?


    I tried to buy the game, but I can't even find the game anymore. Why? Is it excluded from Live?

    Please I need an answer

    :)
     
    SpentGymnast57, Jan 8, 2017
    #1
  2. PapawPoPo
    PapawPoPo Guest
    Why can't I buy gold?

    Once again, I fully expect to be totally ignored. I have been trying to have this problem FIXED since 04/28/18 and I have even done a live chat with support, which was totally USELESS. I have not been able to buy coins since April 28th, 13 DAYS! The advice
    I received was to change browsers. NO HELP! This is my last attempt before I delete all Microsoft games and start shopping for an Apple. Every time I try to purchase coins, I get the message that I already own this item so the purchase cannot be made. NO ONE
    has been able to tell me why and NO ONE has helped me to buy the coins. Thanks for nothing support. If no help is received in the next 24 hours I am done.
     
    PapawPoPo, Jan 8, 2017
    #2
  3. PapawPoPo
    PapawPoPo Guest
    Why can't I buy gold?

    STILL waiting for this problem to be fixed. STILL cannot buy gold, it says I already own it and I DO NOT. Your initial fix allowed one series of purchase attempts to all be approved at one time. Thanks, it damn near broke my bank account since all attempts
    that had been declined were instantly routed through my paymen.t method. If at all possible could you just remove the block from the time of fix on and not retroactively. I am on my last attempt to fix this before I give up on Bingo.

    Vince
     
    PapawPoPo, Jan 8, 2017
    #3
  4. OK Fowl Win User

    why i can't buy the games on ?

  5. Frizio I iB Win User

    Why i can't buy games!

    Hey there :)

    if you're trying to buy a game from XBOX ONE and it's a game for XBOX 360, it's normal... Also if it's free to download on "games with gold"...

    Then after they will take money from your 25$
  6. Geri M. Win User

    Why can't I buy games?

    Hi richard parker3



    We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)

    Thank you for your understanding.



    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  7. Geri M. Win User

    Why can't I buy games?

    Hi richard parker3,

    Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

    We understand that you encountered problem buying games using Xbox app. As per description, you have already tried some troubleshooting steps like uninstalling/reinstalling the payment card and turn on recurring bills option but still the issue persists.

    Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.



    1. When did the problem start?
    2. Recent activity or changes made before the issue appeared?
    3. Do you mind sending to us a screenshot of the exact error message?

    Above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

    For the meantime try to check troubleshooting steps in these articles.





    [​IMG]




    [​IMG]


    Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



    We will be glad to follow up and help you.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  8. Smwutches Win User

    Why can't i buy it

    Are you trying to purchase a 360 game on a One? If so, you would need to make the purchase from a 360 console if you're on a child account. Otherwise, make sure you have either a credit card or Paypal on file in order to make the purchase.
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Why I can't buy the game?

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