Why Haven't I Gotten My $15 Credits

Hello Professor P, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, I was researching in one of the Microsoft forums and in this article (https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e)">https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

If your refund was approved by Xbox and it's been more than a week, I recommend that you contact your bank directly and ask them if the problem is on their end. When Xbox approves a refund, it is automatically processed instantly, and the time it takes to arrive is usually because it takes a while for the bank to process the refund and sometimes issues can occur. Therefore, it would be good to clarify this directly with them.

Information Source (Credits): https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e

If it happens, the problem is not resolved and the bank tells you that the error is not on their part. Then, follow the steps in the following recent article from the Microsoft forums (https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369)">https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

"If the issue is not with your bank and they have confirmed this after your contact with them, please reply to the email you received informing you of the refund approval. This is the only way to get back in touch with the team who originally handled your refund request.

Please note that in recent weeks users have reported a delay in the refund system. So, if your application was approved you have nothing to worry about, the money will be paid sooner or later."

Information source (Credits): https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

The one I bought was the Bundle!!

I got three months of Xbox live around this time and still haven't gotten my 15 bucks of credit because apparently you have to do it through the dashboard when I bought the 3 month card in the store, I think I should still get the 15 bucks because it clearly
didn't say that in the promotion.

Hello phillykid903,

We responded to your post at (https://forums.xbox.com/en-US/thread/32d029ce-2415-4b50-9fe9-3ee048a436ff). To reiterate, there is currently an internal issue with the
data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving
with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this
error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience. In the meanwhile, we will continue to attempt a deposit into your account.

Okay, I'll keep you updated on when I get a esponse from EA.